• Project lead for updating Strategic Plan for the hospital that will inform future service priorities, partnerships and resource allocations for 2016-2019• Developed current state assessment on demographic, financial, and political factors, to identify current and future challenges and opportunities to inform strategic planning • Engaged multiple stakeholder groups to provide opportunities for input into the Strategic Plan with great success in response rates, as more than 200 staff provided input• Developed the formal Strategic Plan 2016-19 with the inputs mentioned above in a clear, concise language with the intent of informing the public about the hospital’s current successes and future goals

• Prepared business case to assist in the planning process for a best practice modeled stroke unit by engaging internal stakeholders, assessing gaps in knowledge and compiling briefing notes and presentations for decision makers in the executive suite, resulting in an informed decision on the location and future priorities for an Integrated Stroke Unit• Conducted resource utilization study and analyzed collected data to inform policies for ambulatory care clinics to improve access and support the shift from unscheduled, emergent visits to scheduled visits to the hospital• Partnered with Director to create a project plan for the development of the Osler Clinical Priorities Plan 2016-19 that will inform the strategic priorities for each clinical program to support the overall corporate strategies• Delivered recommendations to Patient Care Managers based on staff interviews and analysis of utilization study data for policies informing efficient resource use in ambulatory care clinics• Developed briefing notes, presentations and literature reviews for varying programs, while managing expectations and deadlines for multiple projects simultaneously to support clinical directors

• Implemented internal software tool to transition administrative processes from Excel to online; developed process and tested data for annual issuing of tax receipts to all donors• Collaborated across finance, donor care, and fundraising departments to create department specific procedures that improved efficiency and increased scope of work• Used multiple resources such as online forums, product support, and partner organizations to learn functionality of Raiser’s Edge, NetCommunity and Crystal Reports, then trained other staff for daily use of these programs• Authored administrative policies and procedures for tasks shared by co-workers to ensure data consistency and overall work efficiency

• Supported research administration team for a large, national study created to better understand the effects of aging by following participants for at least 20 years• Worked thoroughly and efficiently to update changes in standard operating procedures and study surveys, within a restricted period of time, supporting 11 data collection centers