Yusuf Erbas Email & Phone Number

Melbourne, Victoria, Australia

A not-for-profit organisation that utilises support work to assist deaf and hard-of-hearing children in achieving a better quality of life.Responsibilities:- Managed a caseload of 5 clients, supporting them in achieving their NDIS goals related to independent living skills, education, and social participation.- Worked with clients to develop and achieve their yearly NDIS goals, consistently exceeding expectations within a one-year timeframe.- Addressed clients’ and their… Show more A not-for-profit organisation that utilises support work to assist deaf and hard-of-hearing children in achieving a better quality of life.Responsibilities:- Managed a caseload of 5 clients, supporting them in achieving their NDIS goals related to independent living skills, education, and social participation.- Worked with clients to develop and achieve their yearly NDIS goals, consistently exceeding expectations within a one-year timeframe.- Addressed clients’ and their families’ emotional needs, helping them develop strategies for coping and providing relevant educational resources.- Facilitated effective communication between clients, families, and service providers through Auslan interpretation.- Leveraged personal experience as a deaf individual to relate to clients and provide practical solutions to everyday challenges. Show less

Colac, Victoria, Australia

An independent clinic dedicated to providing exceptional, evidence-based auditory healthcare services in a personalised and compassionate setting.Responsibilities:- Conduct comprehensive diagnostic assessments per the Hearing Services Program, including history-taking, otoscopy checks, pure-tone audiometry, speech audiometry, and tympanometry, to identify auditory and vestibular impairments.- Fitting hearing aids/ALDs and recommending cochlear implants to ensure optimal… Show more An independent clinic dedicated to providing exceptional, evidence-based auditory healthcare services in a personalised and compassionate setting.Responsibilities:- Conduct comprehensive diagnostic assessments per the Hearing Services Program, including history-taking, otoscopy checks, pure-tone audiometry, speech audiometry, and tympanometry, to identify auditory and vestibular impairments.- Fitting hearing aids/ALDs and recommending cochlear implants to ensure optimal hearing healthcare outcomes for patients of all age groups.- Collaborate with a multidisciplinary team of healthcare professionals including ENT specialists, Speech Pathologists, and primary care providers to deliver cohesive and patient-centred care.- Provide aural rehabilitation services, including counselling and auditory training, to improve patients' communication skills and overall quality of life.- Educate patients and their families on hearing loss, hearing loss prevention, tinnitus counselling, eustachian tube dysfunction, and promoting public awareness of hearing loss through written materials and individual consultations.- Utilise CounselEAR and evidence-based practices to maintain accurate patient records, facilitate efficient appointment scheduling, and improve patient satisfaction.Achievements:- Successfully managed a diverse patient base of over 500 individuals, achieving a 95% patient satisfaction rate.- Successfully performed micro-suctions for over 200 individuals.I am committed to advancing the field of audiology through continuous learning, patient education, and collaborative healthcare practices. My goal is to foster an environment where every patient feels heard, understood, and empowered to make informed decisions about their auditory health. Show less

East Melbourne, Victoria, Australia

An independent and not-for-profit hearing clinic that aims to rehabilitate hearing loss and lifestyle.Responsibilities:- Involved in the assessment and interpretation of hearing tests to measure hearing levels and diagnose different types of hearing losses.- Leading hearing needs discussion, identifying client’s needs and explaining types of hearing aids and coupling to satisfy client goals.- Prescribing and testing appropriate hearing aids and providing patient… Show more An independent and not-for-profit hearing clinic that aims to rehabilitate hearing loss and lifestyle.Responsibilities:- Involved in the assessment and interpretation of hearing tests to measure hearing levels and diagnose different types of hearing losses.- Leading hearing needs discussion, identifying client’s needs and explaining types of hearing aids and coupling to satisfy client goals.- Prescribing and testing appropriate hearing aids and providing patient instructions throughout.- Reporting results of testing to clients and providing appropriate management and recommendations under supervision.- Transcribing English language into Auslan and vice-versa between clients and supervisor. Show less

Responsibilities:- Responded to customer questions and requests in a prompt and efficient manner.- Greeted customers in a timely fashion while quickly determining their needs.- Stocked and replenished merchandise according to store merchandising layouts.- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a genuine and friendly manner.- Built relationships with customers to increase likelihood of repeat business.-… Show more Responsibilities:- Responded to customer questions and requests in a prompt and efficient manner.- Greeted customers in a timely fashion while quickly determining their needs.- Stocked and replenished merchandise according to store merchandising layouts.- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a genuine and friendly manner.- Built relationships with customers to increase likelihood of repeat business.- Actively pursued personal learning and development opportunities by keeping up-to-date with online modules.- Responded to customer concerns with friendly and knowledgeable service.- Mentored new sales associates to contribute to the store’s positive culture. Show less

Melbourne Airport

Fast-food retailer specialising in customer service within a fast-paced and dynamic environment.Responsibilities:- Provided a high standard of hospitality and guest service in line with GuestPath Universal Service Standards while maintaining a safe and respectful working environment.- Supported the management team with operational activities to achieve financial plan and business growth whilst delivering our customer service promise of creating special experiences one guest… Show more Fast-food retailer specialising in customer service within a fast-paced and dynamic environment.Responsibilities:- Provided a high standard of hospitality and guest service in line with GuestPath Universal Service Standards while maintaining a safe and respectful working environment.- Supported the management team with operational activities to achieve financial plan and business growth whilst delivering our customer service promise of creating special experiences one guest at a time.- Ensured customers are the focal point of all activity and continually satisfy the customer with superior quality, value and service that supports business growth.- Took initiative to identify opportunities to improve business processes, increase customer satisfaction and improve operations.- Demonstrated good social skills and the upselling of all food and beverage items.- Worked in a collaborative team and foster a respectful work environment at all times.- Processed transactions in line with the Delaware North’s Finance, Cash Handling Policy & Meals & Staff Discount Policy.- Exercised initiative to complete extra tasks when task requirements were completed. Show less

Masters Of Clinical Audiology

Research project: J- and K-factors in Children wearing Cochlear Implants Internal Clinic Placements (The University of Melbourne Audiology.

Bachelor’S Degree, Health Sciences

Undertaking study within the human biosciences, occupational health and public health domain.

Vce

English Further Mathematics Psychology Biology Business Management