Creating and managing user/email accounts, mailboxes and in Microsoft365.• Configuring email policies, archiving and spam protection.• Purchase, modifying and assigning licenses and permissions to users.• Monitoring for security threat and vulnerabilities.• Implementing security policies and ensure data protection.• Resolving technical issues related to Microsoft365 services.• Providing end-user support and training.

• Remote technical support for Microsoft365 users all over the globe via phone call, email and chat.• Troubleshoot synchronization issues from Active directory to ofice365 • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management• Collaborate with domain experts (SMEs) and escalation managers when additional support is needed • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved • Troubleshoot Exchange online, Teams, SharePoint, OneDrive related issues for clients.• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.• Collaborate with subject matter experts and escalation managers when additional support is needed.

Network CablingCisco Routing and switching essentialsRouting protocolsCisco Router and switches configurationLAN and WAN networks

Call Center Agent (Multichoice Nigeria)Ensure customer satisfaction and provide professional customer support.Responding promptly to customer inquiries.Keeping records of customer interactions, transactions, comments and complaints.Acknowledging and resolving customer complaints.Maintaining a positive, emphatic and professional attitude towards customers.provide team support to increase the productivity of the organization.

National Youth Service CorpCreate lesson plan which satisfied the National curriculum standard.Maintain orders and discipline among students while ensuring they comply with the school rules and regulations.Admonishing the students through motivational talks on daily basis.