Yusuf Dauda Email and Phone Number

Oversee and ensure high-quality customer service and satisfaction.Address and resolve customer complaints and issues promptly and effectively.Monitor and manage day-to-day branch operations to ensure efficiency and compliance with bank policies and procedures.Streamline processes to enhance productivity and reduce operational costs.Ensure adherence to regulatory requirements and internal policies to minimize risk.Conduct regular audits and risk assessments to identify and address potential issues.Conduct staff training bi-weekly

Ensure effective administration of Vault/ATM ManagementDaily Preparation/Review of proofs and periodic reportsEnsure daily call over of transactions.Overseeing transactions and activities of the tellers

Rendition of daily, weekly monthly and management reportsManagement, postings and reconciliation of Vault cashOverseeing the transaction and activities of transaction officersAdministration of the bank's ATM products services and related systemsClosely working with vendor and technical unit for ATM maintenance and issues.Account opening, update, statement request, customer issue resolution within SLA, Periodic review of the S.O.P and policy manual.Driving the bank's customer service tenet by imbibing the vison statement to build passion, ensure staff discipline and enhance staff knowledge base and banking principles.Daily call over of transactions /issues resolved.

Address and resolve complex customer complaints and issues that are escalated beyond the front-line staff.Train and mentor customer service staff to enhance their skills, product knowledge, and service techniques.Conduct regular performance reviews and provide feedback to team members to support their professional growthManage and supervise the customer service team to ensure they provide excellent service, handle inquiries, and resolve issues effectively.Develop and implement customer service policies and procedures to improve service quality and efficiency.Ensure that all customer concerns are managed professionally and promptly, aiming for high customer satisfaction.Log all customer disputes in detail and proactively track each case to ensure swift and effective resolution.

Oversee the day-to-day operations of the vault, including processing and storing large cash deposits, withdrawals, and other high-value transactions.Perform routine maintenance and manage the condition of the vault and its security systems to ensure ongoing functionality and compliance with bank policies.Request cash when the branch's liquidity is low (at reorder level) to ensure adequate cash availability for customers.Perform regular daily checks to ensure that the vault’s limits are not exceeded.Evacuate mutilated notes from the vault before they reach the specified percentage to avoid vault exceptions.

Regularly check and replenish cash in ATMs to ensure they are stocked and operational for customer use.Monitor cash levels and plan for timely replenishment to minimize downtime and avoid customer inconvenience.Monitor transaction activity to detect any unusual patterns or potential fraud.Maintain and review logs and reports related to ATM operations including cash levels, transaction volumes, and any incidents or discrepancies

Handle various domestic transactions, including deposits, withdrawals, and inter-account transfers, ensuring they are processed accurately and efficiently.Provide high-quality service to customers by addressing their banking needs, answering questions, and resolving issues.Maintain a positive and professional demeanor to enhance customer satisfactionAssist customers with account-related services such as account balances, statements, and updating personal information.Ensure that all transactions are recorded accurately in customer accounts.\Manage and safeguard cash drawers, ensuring accurate cash handling and balancing at the end of each day