Key Responsibilities • Reviewed challenging data integration tickets by diving into databases, stored procedures, data extraction scripts along with a variety of data (CSV, JSON, XML, APIs: SOAP and REST etc.), interpreting insights and making recommendations.• Then reviewed these with the Product and Integration Teams as necessary before task or project implementation.• Created ad hoc reports using data extraction, cleaning and analysis techniques via SQL and Excel.• Utilised JIRA dashboards to monitor ticket statuses and KPIsKey Achievements: • Analysed integration log data via SQL (CTE’s, Sub-Queries & Functions: Statistical, Window DateTime) to identify causes of an intermittent outage. Presented findings via visualisations to pinpoint the job responsible with recommendations.• Identified root cause of why 1x customer accounted for 25% of inbound tickets using SQL for data analysis.Company Description: Multi-Award-Winning Ecommerce Agency Who Developed ‘Cloudfy’ (B2B SAAS Ecommerce Product)

Key Responsibilities • Cloudfy x MS Dynamics NAV Integration Projects (10+ Projects); worked closely with cross functional teams on standardising the product/connector and developed new modules as part of project delivery.• Reviewed JIRA tickets and provided key insights to the Product and Integration Teams, helping to write user stories, technical specifications for new functionality, enhancements, bug fixes and seeing these through to implementation.Key Achievements: • Liaised with developers to design and deliver core integration for a project in 2 weeks (cutting delivery time by 50%).• Streamlined a complex integration system by removing legacy middleware (which failed mid-project), reducing integration intervals from hours to minutes e.g. stock - reduced from 2 hours to 5 minutes (95% improvement).• Resolved a re-occurring issue (inherited via technical debt) with the Product Integration for a client resulting in increased confidence in new product launches moving forwards (along with a LinkedIn recommendation).• Refined and extended the NAV-Cloudfy Integration Application (Modules Added: Invoice, 2-Way Orders, Sub-Users).

Key Responsibilities: • Scoped requirements in a hybrid environment, utilising both Waterfall and Agile methodologies; gaining experience of both Project Life Cycle during project delivery along with Software Development Life Cycle (SDLC) during the implementation of new features.• Day to day problem solving with challenges ranging from: collaborating with internal and external stakeholders globally, 3rd parties, working under pressure against strict budget and tight deadlines with unexpected problems, to the everyday challenges of working in a fast-paced role; developing resilience, persistence and determination along the way. Key Achievements: • Delivered 20+ projects and worked with some leading industry players and household names.• Exceeded expectations for one particular project leading to the Chairman going out his way to thank our CEO.• Successfully Managed Risks via a ‘Go Live Checklist’: 50% reduction in dev hrs and an improved customer experience.• Documented a JIRA project import process, reducing admin time by up to 4 hrs per project; saving 300+ hrs to date!

• Delivered 11 ecommerce projects in a Waterfall environment on Magento (Adobe Commerce).• Proposed a solution for a UAT to PROD issue, reducing budgeted time from 12 to 1 hour without compromising quality.• Successfully delivering 2 inherited projects which had been lagging for almost 2 years