Yusuf Patel Email & Phone Number

Hanover Park, Il, Us

Rosemont, Illinois, United States

• Utilized help desk ticket system (Freshservice) to manage all requests, providing Level 2 technical support to end users. • Imaged new users’ laptops and set up user profiles, ensuring smooth onboarding and seamless user experience.• Managed hardware inventory, tagged and recorded equipment using Freshservice, resulting in accurate and up-to-date inventory records.• Created and maintained Help desk knowledge base documents, facilitating efficient troubleshooting and issue resolution.• Installed, repaired, upgraded, and performed maintenance on hardware and equipment, minimizing downtime and enhancing productivity.• Installed and configured peripherals such as printers, scanners, and mobile devices, ensuring optimal functionality and user satisfaction.

Carol Stream, Illinois, United States

• Respond to requests for new or configured hardware or software.• Upgrade computers through new hardware, such as RAM, disk drive, graphics card and processor. • Setting up new users’ system and configuring new applications for emerging business needs.• Assists users with their software application requirements and access to IT resources via helpdesk ticketing system.• Troubleshoot hardware and software problems, logging problems and documenting fixes.• Windows support along with any software installation or upgrades.• Use the Help Desk ticket system to manage all requests providing Level 1 and 2 technical supports

Hanover Park, Il

• Monitor computers hardware performance and analyze system issues • Upgrade computers through new hardware, such as RAM, disk drive, graphics card and processor • Perform testing of equipment that been repaired, prior to returning to the user• Install and upgrade software applications including rollout project• Troubleshoot and resolve software applications and operating system related problems• Track and route problems and request tickets while documenting• Perform system health check and qualification to meet software, security requirements, patching and backup

• Designed graphics for social media such as Facebook, Twitter, Pinterest and Instagram • Communicated with the CEO regarding the requirements of design and perspective and finalizing the product • Created new designs for marketing and fulfilled the clients’ requirements

Bachelor Of Arts - Ba, Integrated Design & Arts

Associate'S Degree, Graphic Design