• Lead a team responsible for managing complex IT operations, ensuring successful delivery of telecommunications products and services.• Oversee the integration and management of IT systems to streamline product and service delivery.• Spearhead automation initiatives using Robotic Process Automation (RPA), resulting in reduced bottlenecks and increased operational efficiency.• Collaborate with cross-functional teams to develop new products and solutions, ensuring smooth implementation of required changes.• Manage system maintenance, including both planned and unplanned outages, ensuring continuous availability of critical IT services.• Act as subject matter expert in IT operations, guiding teams to achieve high performance and operational targets.• Lead strategic planning for IT Operations, aligning with overall business objectives and driving key initiatives.• Mentor, train, and manage the performance of the IT Operations team, fostering a collaborative and productive work environment.