Yusuf Qureshi Email and Phone Number

o Lead team of 50+ Field Technicians to execute the client-vision, and exceed project success metricso Maintain close relationships with store-infrastructure specialists at clients such as Best Buy, Bell Canada and Sony for service support, and present opportunities focused on future-needs planningo Implemented Microsoft Teams and related processes, in response to updated security needso Created training and testing content for updating soft-skills and safety practices, in the Field Teamo Guide P&L projections, new partnerships, field operation KPIs, logistics and client-care initiativeso Adopt company policies for Canadian operationso Support Operations Teams at HQ for projects and pricing

o Supported team of 30+ Field Technicians implementing services at retail locations, ensuring their successo Assisted Client Service Team with quotes, interpreting and presenting client needs, and setting appropriate execution targetso Built relationships with client store-infrastructure stakeholders and vendor partners such as Best Buy and Sony, and increased ratio of winning bids by 20%o Optimized field-team training and home-base placement to improve marginso Improved effectiveness for training of, and communication with field team, allowing the role to engage more with internal Client Service team, and client stakeholders, and having this new model eventually rolled out company-wide

o Supported other technicians and led large project coordinationo Solidified client relations at corporate and store levelo Was preferred choice by clients for hands-on resolutions for short turnaround escalationso Assessed future field hires and recommended skill-sets for coverage across territorieso Trained field team and store staff on SOP and troubleshooting processes, and hosted technical field town-halls

o Serviced product security and data systems for leading retailer chains such as Bestbuyo Supervised installation of electronic product displays for Bell re-fit programs o Coordinated with Target logistics for installation and servicing of demonstrator merchandise o Trained and remotely supported store staff on electronic product displays and security systemso Developed new service processes and routing techniques that were adopted in other teams

o Implemented network layouts and set up security infrastructure for clients with 15 to 200 userso Designed, implemented and maintained complete telephony, email & storage solutions o Provided remote support to technicians on-site for troubleshooting o Streamlined and migrated SQL server layout for reduced licensing costs o Resolved hosting configuration and security issues o Designed cloud-centric solutions that reduced client costs by up to 50% with greater availability

o Responded to escalations by Level 1 Helpdesk, and resolved data infrastructure issues for 500 mixed-user siteo Maintained queue with Altiris, Remedy ARS, and other CRMso Utilized Active Directory and .NET tools to investigate failures, and resolve successfully within SLAso Imaged, repaired, and installed IS equipment, including Cisco Telephony products