- Collaborate with clients to understand their business goals and challenges, and formulate effective strategies for enhancing customer experience.- Conduct in-depth research on industry trends, customer behaviors, and emerging technologies to identify opportunities for CX enhancement.- Conduct training sessions and workshops for client teams to educate them about the principles of excellent customer experience, service culture, and innovation.- Encourage a culture of continuous improvement by promoting regular feedback loops, iterative testing of CX initiatives, and adapting strategies based on real-world results.- Efficiently manage consulting projects, timelines, resources, and deliverables, ensuring that client objectives are met within the specified scope.

Meraki Industrial Tools was established in late 2022 as a subsidiary of PT Volar Mekanikal Teknologi. In a short period since its inception, Meraki Industrial Tools has grown into a major player in the distribution of industrial tools in Indonesia.

I sell Personal Finance Template. It has generated income of IDR 40 million (All-time) for me.I also provide mentoring and consulting on the following topics to maximize your team's potential:- Business Process & Analytics: Improving workflows, business processes, and business analytics to achieve maximum productivity and efficiency.- Knowledge Management: Managing and optimizing knowledge within the organization to support sustainability and better decision-making.- Coda: Leveraging Coda for various business needs, from project management to team performance tracking.

As a UX Researcher, I am responsible for ensuring that product features and designs meet the needs and desires of users. I am also responsible for every pain point, need and story of the user to be properly conveyed to the development team.Key Accomplishment: - Developed a research repository system as a company's intellectual property asset and streams insights to cross-functional teams- Conducted research projects and presented the findings, insights, and recommendations to the stakeholders; Co-Founders, Product Managers, Designers, and Engineers; among the projects are:🔸Exploratory research of Buy Now Pay Later (BNPL) products with significance of repayment concept and user persona target🔸Exploratory research of agricultural practice advisory products with significance of product strategy which are value proposition for the farm shop🔸Exploratory research of distributors' needs and satisfaction of competitors' business models 🔸Exploratory research of purchase behavior on Semaai app based on the Average Order Value (AOV) and the Average Order Frequency (AOF) with significance of approach strategy for each user category🔸Usability testing of Agri Advisory product with significance of the concept of pest and disease repository and integration to the SKUs in the marketplace🔸Usability testing of Product Details Page with significance of product details design structure based on users’ mindset and user case

Key Accomplishment:- Developed and implemented research plan and methodology framework for the research team- Conducted research projects projects and presented the findings, insights, and recommendations to the stakeholders; Co-Founders, Product Managers, Designers, and Engineers; among the projects are:🔸Exploratory research of user needs and product value proposition with the significance of product value proposition🔸Exploratory research of user personas with the significance of the segment and product prioritization 🔸Usability testing of Homepage with significance of category design concept🔸Usability testing of the ‘Add to Cart’ flow with the significance of ‘Add to Cart’ logic concept

🔹Supervise and analyze financial reports (P&L, cash flow)🔹Supervise the operations of the daily production of ready-to-cook vegetables, category management, daily sales report, & stock management (internal product and consignment)🔹Develop a go-to-market strategy for a new ready-to-cook vegetable product, including identifying the target market and developing a value proposition, as well as evaluating multiple channels for selling the product, including both online and offline options🔹Develop the branding and design guidelines (brand, logo, tagline, banner, physical store interior, online store experience) 🔹Implement various tools (e.g. PoS, cashier, online sales channel, delivery service) to support the development and growth of online and offline sales channels (POST, Orderdulu, GoSend, etc.) 🔹Develop and implement the operations recording app using Sheets & AppSheet for an internal team with 4 main features: inbound, processing, production, and stock opname.

My research: “Analysis of the Effect of Work Area Difference on Worker's Stress Level”