- Completed routine clerical assignments, including patient registration, answering telephones, schedules appointments, checking out patients and facilitates collection of co-pays.- Monitors internal and external customer service and ensures quality customer service to all.- Ability to access the performance level and effectiveness of individuals and or the team. - Obtaining patients addresses, contact details, insurance information, and medical histories.- Monitors and assists staff with daily responsibilities such as patient registration, check out, appointments, and reception.- Screen patients for financial assistance and assist them in preparing required funding documentations.

- Responsible for key operational practices in the delivery of exceptional ambulatory healthcare.- Perform necessary registration, scheduling and payment functions upon each patient's arrival and ensures data inputs are accurate and precise for all phrases of operations.- Instrumental in obtaining patient's signatures and scans related documents/ images into each patient's PEARL record.- Prepared hospital date reports for presentations according to operational need.- Provides coverage for all clerical areas when necessary.- Handles patient complaints and complaints relating to clerical issues.

- Aid in the implementation of systems that improves patient flow and patient satisfaction and provides feedback to managers.- Reported to management ways in which patient processing could be improved.- Delegated workload during downtime, ensures that front office staff is always engaged and productive.- Monitors and assists staff with daily responsibilities such as patient registration, check out, appointments, and reception.- Performs related work as assigned. - Handled patient complaints and complaints relating to clerical issues.