As a Technical Assistant and Team Leader at a leading micro-mobility company in the UAE, I am passionate about enhancing customer experiences in the bike-sharing sector. Serving as a primary point of contact on-site, I provide exceptional customer service while ensuring the smooth operation of bike stations.My key responsibilities include:* Assisting customers with inquiries and troubleshooting issues.* Conducting regular inspections of bike stations and fleet to ensure they are well-maintained and operational.* Overseeing the deployment and installation of new stations, ensuring compliance with technical standards.* Collaborating with team members to streamline processes and improve service delivery.I thrive on helping customers and colleagues, solving problems, and interacting with diverse individuals. My certifications in Health and Safety (IOSH, NEBOSH) and First Aid reinforce my commitment to maintaining a safe environment for both customers and colleagues. Additionally, I have a genuine passion for learning new things and exploring different cultures through travel.My goal is to further develop my skills in the micro-mobility industry and continue to advocate for safe and sustainable urban transportation solutions.