Responsibilities:• I work with my team to manage and maintain the company's network infrastructure, including routers, switches, firewalls, and servers.• I provide technical support to employees for hardware, software, and network-related issues.• I render support regarding installing, configuring, and updating software and operating systems across the organization.• I work with my team in implementing and managing cybersecurity measures to protect the company's data and systems from threats.• I actively monitor network performance and identify areas for improvement or optimization.• I manage user accounts, permissions, and access controls to ensure data security and compliance with company policies.• I conduct regular backups of data and implementing disaster recovery plans to minimize downtime.• I research and recommend new technologies or upgrades to enhance efficiency and productivity• I collaborate with other departments to understand their IT needs and providing solutions to meet those requirements.• I maintain documentation of IT systems, configurations, and procedures for reference and training purposes.

-> Experience in researching, diagnosing, troubleshooting, and resolving the issues related to the Windows Operating System to the clients’ satisfaction.->Handled issues relating to Download, Install, Activation, troubleshooting and other technical issues relating to Microsoft Applications on Windows and Mac Devices.->Handled issues pertaining to Email setup, manual email server settings configuration, importing and exporting email data files(.ost and .pst) files and other technical challenges relating to Outlook application. ->Provided accurate feedback to customer's concerns promptly by accessing relevant resources.->Developed the ability to guide customers through resolution process, making them learn in the process of their problem resolution.->Mastered the ability of following standard procedures of the organizations to resolve issues escalated to me and also escalating those not in my support boundary to the relevant internal departments.->Made proper documentation of cases resolved including but not limited to the issues encountered, troubleshooting steps carried out to isolate the issue, resources received and provided to Customers and resolution steps.->Developed the ability to handle multiple cases simultaneously while ensuring all parties involved are being properly tended to.->Developed the ability of empathizing with customers and reducing customers tensions caused by the issue being resolved.

Responsibilities• I provided effective and intensive tutoring, resulting in a 90% improvement in students' learning and exposure to Information Technology.• I provided hands-on technical training, adapting to students' learning needs.• I collaborated with faculty to integrate technology into the curriculum.• I conducted regular assessments to gauge students' understanding.• I guided students in pursuing further education and career opportunities.• I planned and prepared lessons and study aids, aligning with subject schemes of work to keep pace with evolving Information Technology.

Responsibilities• I provided hands-on technical training, adapting to students' learning needs.• I collaborated with faculty to integrate technology into the curriculum.• I conducted regular assessments to gauge students' understanding.• I guided students in pursuing further education and career opportunities.• I planned and prepared lessons and study aids, aligning with subject schemes of work to keep pace with evolving Information Technology.

Responsibilities• I maintained all company computer systems, including the server.• I installed, updated, and maintained all company software applications.• I managed the company's network and connection.

Responsibilities• I responded and addressed all clients’ complaints regarding the cybercafe network.• I was tasked with attending to customers’ needs regarding all desktop publishing jobs.• I ensured I built and promoted long – lasting relationship with clients and customers