Yusuf Shah Ahmad Bheeduseea Email & Phone Number

Vacoas-Phoenix, Plaines Wilhems District, Mu

Mauritius

• Strong knowledge of HR and Payroll solutions for UK&I customers• Technically proficient in SQL and VB .NET• Apply ITIL principles• Supports Flagship Products and Customers, as well as Heritage Products when needed• Handles complex cases that Tier-1 and Tier-2 Teams cannot resolve within SLA• Promotes colleague growth and knowledge sharing through SOPs and KT sessions• Conducts complex Root Cause Analysis (RCA)• Works with Tier-3 (Problem) Manager on the Problem… Show more • Strong knowledge of HR and Payroll solutions for UK&I customers• Technically proficient in SQL and VB .NET• Apply ITIL principles• Supports Flagship Products and Customers, as well as Heritage Products when needed• Handles complex cases that Tier-1 and Tier-2 Teams cannot resolve within SLA• Promotes colleague growth and knowledge sharing through SOPs and KT sessions• Conducts complex Root Cause Analysis (RCA)• Works with Tier-3 (Problem) Manager on the Problem Management process• Represents Customer Care Teams in the Operational Readiness process• Supports Major Incidents to restore IT service disruption• Contributes to recurring workshops and knowledge-sharing sessions with Tier-2 teams Show less

Mauritius

• Apply technical knowledge, skills, and expertise to provide development, testing and support service to customers• Collaborate with both onshore and offshore team members• Knowledge of industry standards and project methodologies• Knowledge of software development concepts and lifecycles• Accurately plan, record time and effort spent on activities via trackers• Communicate orally and in writing with customers to provide good service• Take ownership and follow up on… Show more • Apply technical knowledge, skills, and expertise to provide development, testing and support service to customers• Collaborate with both onshore and offshore team members• Knowledge of industry standards and project methodologies• Knowledge of software development concepts and lifecycles• Accurately plan, record time and effort spent on activities via trackers• Communicate orally and in writing with customers to provide good service• Take ownership and follow up on assigned incidents/tickets• Be logical and provide SWOT analysis when faced with challenges and problems• Ensure responsive and timely incident resolution• Analyse, prioritize and follow-up on incidents/change requests Show less

Mauritius

• Take ownership of customer issues reported and see problems through to resolution• Study, diagnose, troubleshoot and recognise solutions to solve customer issues• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams• Provide timely and detailed feedback to customers• Ensure proper recording and closure of all issues• Document knowledge in the form of knowledge base tech notes and articles

Bachelor Of Science - Bsc(Hons), Applied Computing

Education record