Tiffany Cao Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Sell products and services utilising a range of selling techniques through the application of product knowledge, positive customer interactions.Recognise and maximise every opportunity for making additional sales through add-ons and promoting loyalty though Customer Capture at Point of Sale (POS).Guide and help team members to offer 5 Star service to every customer. Lead the current team to do a good job in their position and train new staff.Support David Jones and concession brands with customer and sales issues.Work with Sales Manager and team members to ensure the work can be done effectively. Create and manage departments’ weekly roaster while floor manager is away.Receive calls from team members regarding sick leave, which includes follow up calls and arrange additional people for floor coverage.Coach and provide feedback to build individual and team capability.Respond to customer enquiries and feedback in a timely and engaging manner via in person, phone and email interaction and escalate where appropriate.Support staff with phone orders crossing the whole shop in Bourke Street.Maintain product displays, floor layouts and stock levels for selected ranges to company standards.Perform housekeeping tasks to maintain standards in line with VM standards and guidelines.Review stock levels across the department whilst coordinating stock replenishment processes.Collaborate with Loss Prevention teams and Sales Manager when there is a risk or stock loss is identified.Complete “opening routine” for the department including, morning meeting with all rostered team members, providing individual and department feedback, review merchandising standards and promotional set ups, identify and address opportunities and ensure the selling floor and POS is ready and set up for trade for the day.Report injuries or hazards as per policy and support return to work programs.

Hobart, Tasmania, Australia

*Provided concise and clear communication with customers, suppliers and colleges through phone calls, emails, and face to face to build rapport.*Worked by myself and with the team to reach sales targets and KPIs.*Strong attention to detail when completing administration tasks as well as experience with cash handling, POS and financial auditing of work on a daily basis. *Proficient with key operation software such as Sabre GDS, Quickdox and Salesforce.*Activity engaged in upskilling opportunities by completing certificate III in Travel and Tourism as well as attending supplier events and information sessions. *Helped customers by making recommendations in relation to the booking of flight, car hire, cruises, accommodation and touring needs. *Offered excellent customer service from first impression to manage expectations, objections and complications throughout the booking process.*Effective organisational and time management skills prioritising tasks and deadlines in a high pressure environment.*Maintained a positive working relationship and sharing expertise within team and and assist new starters with an emphasis on building trust and supporting diversity.Achievements:*Among the top 10 performing first year consultants in relation to KPI metrics.

Sydney, Australia

Responsibilities:• Worked by myself and with the team to reach sales targets and KPIs.• Approached customers to find their needs and provide an excellent customer experience.• Gave customers professional dressing suggestions.• Answered customer phone calls to assist with phone orders.• Merchandised the store and maintained a great shopping environment daily.• Trained new sales assistants and other staff who came to help on the floor.• Processed and replenished stock according to company standards.• Operated stock-take and brought new products to the floor regularly.Achievements:• Became the top salesperson in the department to reach sales targets and got high comments from customers.

Brookvale, New South Wales, Australia

Responsibilities: • Utilised specialised software to monitor logistics across different departments, stores, and functions.• Oversaw quantity assurance processing to minimise stock losses at scale.• Put security tags for different products based on the brands' requirements. • Processed debits, store transfers, customer online orders and parcel posting.• Operated stock-take regularly.Achievements:• The fastest person to tag products in the whole store, which pushed new products going to the floor on time.

Vietnam

Responsibilities: • Took charge of the customer service department to ensure the best possible experience for our clients.• Assisted the high-level management team with many projects, especially building three new factories in Vietnam.• Assisted with government safety and clients' product quality audits, translated between clients and management to express the right information to each other.• Led regular internal briefing meetings with heads of department to publish updated policies and regulations.• Worked with every department to facilitate safety, production, regulation training between departments.• Collated data from all department sources and wrote those data into weekly/monthly/yearly reports to show to the company Directors and CEO.• Reviewed and amend my own departments' and Chinese employees' salary in the system.• Organised events in the company such as New Year Party, orphan asylum visiting, elder caring centre visiting and helping needy employee families.Achievements:• Got promoted from Officer to Supervisor, and actually honoured as Manager position to manage General Manager Office Department with nearly twenty staff under me.• Successfully lead the General Manager Office team to work with every department to build three factories in Vietnam, which started from factory planning until mass production for customers. • Created and stored SOP's (Standard Operation) and Operation Instructions in the system, for every producing procedure which saved money and time for new staff training.

Shenzhen, Guangdong, China

Responsibilities: • Gave customers training to use products and assisted customers with fixing the machines.• Weekly business trips based on requirements to visit different customers' sites weekly to help with fixing machine operation problems.• Made product presentations and demonstrations to management and customers.• Assisted in marketing and promotional activities.• Assisted the selling cycles by conducting customer sales and efficiency audits.• Channelled customer suggestions for improvement to be made on current products and service.Achievements:• Got high comments from customers with assisting in fixing their machine problems and given training.

Wuhan, Hubei, China

Responsibilities: • Managed the company which involved with marketing, human resource, accounting, products designing, customer service and public relationship.• Investigated marketing and risks to make the right investments and products chosen decisions.• Analysed marketing and customer data to make better marketing plans.• Registered company and represent the company to attend government activities. • Set up company rules and made development strategies.• Interviewed staff and trained new employees.• Looked for investors to invest our business. • Led the team to make online and offline marketing advertisements.• Planned and held marketing events to attract customers.• Designed textbooks, built teaching systems and taught students English.• Prepared and attended entrepreneurship competitions.• Translated between foreign colleagues and Chinese colleagues• Designed posters by Photoshop and marketing videos by Visual Studio design.Achievements:• Led the company from zero to make more and more profits.• Involved in every process and led the team to make several big programs together, which included five big international parties, one summer camp, one winter camp and many welfare activities.

United States

Game operator in Jenkinson’s pavilion in P.P Beach, NJ. US

Certificate, Cookery

Master'S Degree, Information Technology

Bachelor'S Degree, Statistics And Economics