Yutong (Mark) Chen Email & Phone Number

United States

Houston, Texas, Us

Houston, Texas, Us

Houston, Texas, Us

Minneapolis, Mn, Us

Client: Fortune 500 medical device company• Developed compensation risk detection system, built problem-solving framework, managed backlog of end-use, and designed deliverables.• Translated HR requirements into technical objectives and delivered data results in business language to non-technical clients.• Visualized analytics results in Tableau dashboard and designed compensation risk index that was adopted by the HR team.Client: Leading customer experience intelligence company• Conducted word cloud analysis on 14K customer service recordings on Python, visualized word frequency and language patterns, and designed a score board to evaluate attitudes of agents and customers.• Modeled customer service agent performance evaluation metrics, and visualized performance results by Matplotlib. Client: Hennepin County• Built interactive PowerBI dashboard to visualize geographic and time series data with census database API connection.• Managed communications with clients, presented predictive model to stakeholders, and entered finalist in project competition.

Auburn Hills, Mi, Us

• Developed interactive dashboards with PowerBI, Python, SQL and HR information system to interpret data for executives.• Integrated 2 years website and social media traffic data, identified visitor behavior patterns using Google Analytics and Python.

Shanghai, Cn

• Conducted executive searching & talent acquisition for TMT/Gaming & Entertainment divisions under Fosun Group. • Provided investment operations support. • Assisted in entertainment IP searching and analysis.

Minneapolis, Mn, Us

• Collaborated with 5-person team of MBA students to develop a marketing and recruiting strategy to improve volunteer development and engagement for Walk-In Counseling Center, a non-profit organization in the Twin Cities. • Collected data through survey design and 1-on-1 in person interviews of managers and volunteers. • Designed and delivered recruitment strategy to organization’s leadership outlining short- and long-term recommendations.

Minneapolis, Mn, Us

• Worked with 5-person team of MBA and HRIR students to design a diversity and inclusion strategy for Mall of America, the biggest shopping mall in USA, to improve employee engagement.• Mapped supervisors training plan to model inclusion behaviors, and created an alumni network to fill future management levels, resulting in acceptance by the Mall’s Diversity and Inclusion Department.

• Supported General Manager of Commercial Department, rotated in marketing, customer service, and sales functions, and received the highest score in trainee review. • Initiated new promotion events with JD.com (the 2nd largest B2C online retailer in China), and increased revenue by 12% during Spring Festival high season in 2017. • Maintained relationship with 37 local agents, including Bao Sheng Air Service (the largest air ticket dealer in North China) and LY.com (top 3 OTA in China), and carried out inhouse training of sales system. • Participated in advertisement investigation, and optimized budget, launch media, release time, banner style and specific content, to ensure the uptime availability and effectiveness.

Master Of Science - Ms, Business Analytics

Master'S Degree, Human Resources & Industrial Relations

Bachelor'S Degree, Business Administration And Management, General