As the previous COO of Phillip Life Assurance to play the interim CIO role for 7 months. Now I am fully committed to drive the Technology and Transformation of the organization to lead and develop the business with the technology to meet the customer’s expectations. Given my 20+ years of Operations and business knowledge and the technology background, I am fully equipped to take the new adventure to shift the Insurance business to the next level. In many organizations where technology can make the business goals a reality but fail to keep up the people and the culture to change. At Phillip Life, our managements are aware the Change Management is as important. With the new structure and strategy of the Transformation Team, we will drive the changes of the business needs and technology delivery and continue to uplift the skillsets of the business users.

As the company Chief Operating Officer and Chief Information Officer overseeing the Underwriting, Policy Owner Service, Claim, Customer Relationship Call Center and IT for the Life Insurance. Ambition to enhance best in class customer experience and to improve the service efficiencies of the back office team supporting sales and marketing to ensure the service level are defined and meet the expectations of both internal and external customers. To create the standard operating procedures within the company to make sure all processes are well defined and able to re-engineering the inefficient processes timely and compliance with the law and regulations. With the opportunity to lead the IT department, I have been developing the IT governance and structure to enable a long-term vision for sustainable technology support. At Phillip Life, we in-house our systems development 100% which is why it is critical to set best practices on our procedures and control.

A Management of Asia MCM leading four countries Thailand, Singapore, Hong Kong and Vietnam in Operations and Customer ServiceManagement of Policy Management- Work with local countries Heads to overcome daily challenges- Steer Initiatives from each country operations and create standard Operating Model for the MCM where possible - Strategic Direction and work hand-to-hand with local steak holders to make Efficiency of the team while create a better Customer Experience in each Journey - Performance Dashboard for each Country to oversee the daily productivity and identify opportunities for improvement - Work with Executive Management on Key Strategic Project to Transform the Operations such as Branch Optimization, Digital Paperless, eClaim, Digital FNOL, etc.Contact Center- 24x7 Claims and Service call center- Digital Call Center Platform — Twilio Call Center to create a new cloud Contact Center with Digital capabilities to integrate with Chat, email, social media for automation and direct to the right channel of service needs- Customer Experience with NPS - Explore potential on Combined call center for four countries*Project Management- Various projects in the department and transformation where relevant- Omni-channel Contact Center using Twilio for self-service capability - Virtual Claim service save time and frustration on the road - Core System change

• Create business and IT team synergy for the innovative design solutions• Set strategy for the organization for improvement in business processes by utilization of technology and invitation• Centralize project management for the organization (PMO)• Research, participate and study of new startups that can partner with for quick business wins• Work alongside IT Department for technology delivery for business and partnersProject: Core Insurance Business System Replacement: June 2019 – 2022 (target)

QBE Thailand has sold their shares to King Wai Group (Thailand) PCL on 16 May 2018.King Wai Insurance PCL is a Chinese Group aiming to become the Digital Insurance Provider in Thailand with their capital strength and commitment to the Financial Industry to expand their business vision. COO of the company is to• Project Managing New Digital Core Insurance System (Sapiens) to achieve the ambition of being one of the leader in the Digital Insurance Market in Thailand.New Core System Ambition: Paperless, Digital Stream, Process Re-engineer in all departments, eDocument output for clients.• Lead the delivery of centralized insurance operations for all Lines of business to ensure efficiency and quality: Policy Administration, Customer Relationship Management & Support (agency support), project management for transformation initiatives, audit readiness and business resilience, facilities management and optimization• Transform the IT Organization for the future of the Digital Business. Setting up the foundation of all IT basis to enable the tools for the business to achieve their targets• Develop and manage strategic improvement initiatives to identify gaps in current state, develop, design and implement solutions to position organization for growth: business process improvement, continuous improvement, operating model re-design, risk management improvement, quality service• Steering the management team toward the Digital Transformation, reorganize the Operations, and embed the "Change mindset" in the culture• Manage the Claim strategy for fast, efficient, and drive the "customer service vision"• Manage the overall Claim, IT, Admin budget

• Centralize core business operations activities for Personal and Commercial lines. • Lead the delivery of centralized insurance operations for all Lines of business to ensure efficiency and quality: Policy Administration, Customer Relationship Management & Support (agency support), Qnect operations, project management for transformational initiatives, audit readiness and business resilience, facilities management and optimization• Manage Policy Service Department for all business lines and all distributions• Develop and manage strategic improvement initiatives to identify gaps in current state, develop, design and implement solutions to position organization for growth: business process improvement, continuous improvement, operating model re-design, risk management improvement, quality service• Build operations/IT budget and manage expenses

• Lead strategic of AXA Thailand IT&Operations Department• Manage Policy Service Department for all business lines and all distributions• Driving the Call Center roadmap (started Feb 15) for a business strategic and long-term vision of Customer Centricity• Transformation Leadership from Thailand working with the Regional Office to prioritize, budget, vision and resourcing• Work closely with IT Department to ensure infrastructure readiness for business growth• Work closely with the Business Unit to ensure the 5-year vision is shared and align for Operations and IT• A member of TGIA IT Committee 2015-2017Transformation Lead: STP Consumer Line online platform [B2B, B2C and B2B2C] Apr 15 – Q3-2016 Role: Project SponsorResponsible for all aspects of the projectFront-Back office integrationDevelop new processes on all distributions and back office supportTransformation Lead: Consumer Claim Platform [Guidewire] October 15 – Q4-2016 Role: Project Steering Committee MemberEnsure the project delivers the right solutions and support the project team members on making some decisionsFront-Back office integration Develop new processes on all distributions and back office supportTransformation Lead: Operations Transformation Current – ongoing Role: Business OwnerInitiate and manage all operations efficiencies projectsProcess improvements, IT back office work solution to be implemented within the next 5 years all around the transformations projectsTransformation Lead: Customer Service Transformation [SFDC] Q2-2016 – Q2-2017 Role: Business OwnerCustomer Service CRM - 180° view SFDC CRM including CTI integration, ICF module, Complaint Management of the customers24x7 In-house Call Center for services and claim (targeted post CRM implementation)

WORK EXPERIENCEACE INA Overseas Insurance Ltd. Sept 2007 – Present Direct report to Country President and work together with other senior management in ACE Thailand to manage and execute the strategic plans for the business.Operations Manager – Accidental & Health (A&H), Property & Casualty (P&C) and Commercial Lines (CL) Departments + Inbound call center• Manage end-to-end Accidental & Health, Property & Casualty and Commercial Lines Operations including Direct Marketing, Brokerage, sponsors, Agents and other Face-to-face business include Travel Insurance• Manage Call Center of 80 staffs including Customer Service, Claim Service and Conservation (aka Retention) for inbound customers• Manage Quality Control team for sales quality including 60 staffs • Manage billing system and policy fulfillment SLA with all related partners including 40 staffs under the processing unit• Manage System Requirements and work directly with Regional support team for application support• Work closely with Tele-Marketing sales to support sales and marketing on the system level and organization• Manage new business distributions and roll out

Operations Manager – Personal Lines Business• Manage end-to-end Personal Lines distributions, operations and system supports• Implement and drive success on all PL initiatives for agency and branches• Manage PL core system and policy fulfillment SLA