Customer Success Specialist
Current1. Handling after-sales services for B2B project clients and addressing the needs of software distributors.2. Light software testing. Submitting bug tickets to engineers for software issue resolution.3. Providing quarterly reports to the Product Team, along with suggestions for feature improvements, software quality status, and customer feedback analysis reports.4. Managing the setup of the company’s website chatbot to enhance customer experience and reduce the time cost of customer service tasks.