Customer Service Team Leader
CurrentMy primary duties include leading a team of at least 10 people, giving regular feedback, ensuring a high level of support is offered, conducting one-on-one and team meetings, analyzing performance and assigning tasks for further improvement, maximizing the potential of my team members, and assisting them in achieving their professional goals. I contribute to completing departmental objectives and responsibilities that senior management has given us.Additionally, I lead shifts as a Shift Leader, the highest level of escalation within the Managed WordPress Support Team. It includes leading a team of up to 20 coworkers, managing the workload, dealing with outages, handling escalated incidents, and providing the Technical and Product Teams with customer feedback.
