Bill of Entry Management:Coordinated with Checklist and Filing teams to ensure timely preparation and submission of Bills of Entry.Monitored document compliance and facilitated timely processing to meet customs regulations.Customs Clearance Oversight:Managed the customs clearance process by collaborating with brokers, freight forwarders, and stakeholders.Resolved clearance issues promptly, ensuring smooth import operations.Client Relationship Management:Served as the primary contact for clients, providing detailed updates on import shipments and delivery schedules.Addressed complex customer inquiries and concerns, maintaining high levels of satisfaction.Documentation and Compliance:Oversaw the accuracy and organization of import-related documentation, ensuring readiness for customs and regulatory compliance.Verified and tracked documents to prevent discrepancies and ensure smooth clearance.Daily Status Reporting (DSR):Created and maintained detailed Daily Status Reports (DSRs) for clients, providing timely updates on shipment progress.Presentation Data Preparation:Attended daily meetings and prepared data for monthly and quarterly PowerPoint presentations for Global KPI calls.Presented data clearly and effectively to support strategic discussions.Issue Resolution & Escalation Management:Acted as the primary contact for resolving operational issues and managing escalations.Proactively addressed potential problems to ensure efficient service delivery.Compliance and Reporting:Ensured compliance with all relevant laws, regulations, and company policies for import activities.Prepared and presented reports on customs clearance, shipment status, and compliance to senior management.Stakeholder Engagement:Built and maintained strong relationships with customs officials, brokers, and key stakeholders to support import processes.Coordinated with logistics teams to align import activities with supply chain goals.

Experience as Customer Service Executive/Coordinator for Imports Bill of Entry Filing & Clearance:Bill of Entry Coordination:Coordinated timely handover of documents to the Checklist and Filing teams for Bill of Entry preparation.Monitored document flow to ensure compliance with customs regulations.Customs Clearance Coordination:Worked with customs brokers and freight forwarders to ensure smooth clearance of goods.Addressed and resolved issues or delays in the clearance process.Customer Service:Acted as the main contact for clients, providing updates on shipment status and delivery timelines.Handled customer inquiries and concerns related to customs and documentation, ensuring satisfaction.Documentation Management:Organized and ensured accuracy of all import-related documents.Verified documents to avoid discrepancies during clearance.Daily Status Reporting (DSR):Maintained and sent detailed DSRs to customers, ensuring timely and accurate updates on shipments.Data Preparation for Presentations:Attended daily calls and prepared data for monthly and quarterly PPTs for Global KPI calls.Presented data sequentially for clear and effective communication.Problem-Solving & Escalation Management:Managed responsibilities as the primary contact, handling tasks without issues or escalations.Proactively resolved potential problems to maintain smooth operations.Compliance and Reporting:Ensured compliance with relevant laws and company policies for all import activities.Prepared reports on customs clearance, shipment status, and compliance for management.Relationship Management:Built strong relationships with customs officials, brokers, and stakeholders.Coordinated with logistics teams to align import activities with supply chain goals.

Business Development:Successfully identified and targeted potential clients needing 3PL and warehousing services.Developed and executed sales strategies, consistently achieving or exceeding revenue targets.Client Relationship Management:Built and maintained long-term relationships with key clients.Tailored logistics and warehousing solutions to meet specific client needs, ensuring high satisfaction.Sales Presentations & Negotiations:Delivered compelling sales presentations to potential clients.Negotiated terms, pricing, and contracts, effectively closing deals and driving revenue growth.Market Analysis & Strategy:Kept abreast of industry trends, market conditions, and competitor activities.Provided insights that influenced the company’s sales strategies and identified new market opportunities.Collaboration & Coordination:Worked closely with operations, finance, and customer service teams to ensure seamless service delivery.Collaborated with marketing teams on promotional materials and campaigns.Reporting & Analysis:Prepared regular sales reports and forecasts for management.Analyzed sales performance metrics to identify areas for improvement and track progress.Skills:Strong sales expertise in logistics and warehousing.Excellent communication, relationship-building, and negotiation skills.Proficient in CRM systems, Microsoft Office, and other sales tools.

Internship: 45 DaysGained experience in centralized documentation, customs-approved shipping, clearing, forwarding, bill of lading, air and ship clearance, and transport agents.

Internship: 45 DaysLearned about WMS, ADC operations, WMS software, HHT handling, and location mapping.

Internship: 30 DaysGained exposure to port operations, vessel berthing, loading, unloading, and other port-related activities.