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Success | Support | Delivery and On-boarding | Sales Engineering and Pre Sales | Professional ServicesA Business enabler, equally a strategist, visionary, and doer – shifting easily from thought leadership to rolling up my sleeves to engage in hands-on customer interactions. Transforming technology and features into benefits and Business values.Creating "WOW" moments along the journey.Passionate for delivering superior value to Prospects, Customers, and partners (SMB to Fortune 500) by connecting the Business, the People, Technology, and Processes to a successful mutual Journey resulting in, Operational Efficiency, increased Customer Satisfaction (CSAT), higher Renewals and Retention Rates, and revenues growth. I have proven experience in building, growing, setting KPI's staffing, and mentoring dispersed global, multi-national/cultural Customer Facing teams through changes, growth, and uncertainty periods, constantly enabling business growth. Experience with TELECOM (China Telecom, T-mobile, Deutsche Telekom, Orange, etc.), Finance (Banks, Credit cards, Stock exchange, Insurance), Industrial, Service providers, SI (PWC, TechMahindra, TechData, etc.), Automotive, Cyber, Networking, IDM/IAM, Information Security Flexible and Adaptive to changes with International career, including *4 Mergers and Acquisitions*, and practical experience in managing post-M&A assimilation processes, with several pioneering SU’s and multi-disciplinary companies. * Living and working for 5 years in the USA. A Manager and a Doer with hands-on technical experience combined with strategic thinking and extensive expertise in running Pre-Sale, Sales Engineering, and Delivery of Enterprise software and multi-disciplinary projects in various sectors and territories. Diverse Technical knowledge and hands-on experience, AWS, GCP and Azure, SQL and unstructured, LINUX, WINDOWS, Enterprise S/W development life Cycle, Analysis and Debugging, Security systems, Data Communications, Networking, H/W, and DSP development and maintenance.You're welcomed to contact me @ +972-(0)54-4316214 or ydanieli@outlook.com
Leapxpert
View- Website:
- leap.expert
- Employees:
- 152
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Director Of Revenue OperationsLeapxpertRa'Anana, Center District, Israel
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MemberRevops Co-Op Jul 2023 - PresentSeattle, Washington, UsRevOps Co-op provides advice for revenue operations. It is partnered with leaders and up and coming startups that are building the software and technology products for revenue operations teams. -
Director Of Revenue OperationsLeapxpert Jul 2023 - PresentNew York, Ny, UsWhat we do? basically preventing huge fines - this time "only" 549M USD - see the link - https://www.nytimes.com/2023/08/08/business/banks-fines-whatsapp-records.htmlAND provide so much more to enable organizations to communicate with their clients through the clients app of choice, in a responsible way.
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Vp Of Customer SuccessClick-Ins Jun 2022 - Jul 2023Kansas City, Missouri, UsWe provide companies with true Visual Intelligence, which can "see" better than humans. -
Vp Customer SuccessSecret Double Octopus Oct 2019 - Apr 2022Menlo Park, California, UsBuilt from the ground up and lead the Customer Success, Customer Support, Delivery, and Sales Engineering functions. Improved LTV/CAC, Retentions, NRR, CSAT, and support KPIs.* Customers - working with multiple stakeholders, partnering closely with Sales, Marketing, Product, Engineering, and Finance to ensure frictionless and successful customer journey. Leading to increasing adoption, retention, and Growth.* Partners - working with many different teams and key stakeholders internally to onboard, certify, and enable our partners to drive growth.* Employees - recruiting, mentoring, and coaching employees for having better interactions, bringing more value (internally and externally), and to their success within the company.1. Sales engineering - Shortening the sales cycle and reducing CAC by streamlining and improving POC scopes, processes, methodologies, tools, and prospects and partners on-boarding. 2. Delivery - defining best practices for quicker installations and onboarding customers and partners.3. Support - Building the function with Policies, SLAs, Processes, Reporting, Automation, Ticketing, and knowledge base system coupled with customers portal.4. Success - rebuilding relationships, defining KPIs, CSAT, renewal, and up-sale processes. -
Vp Of Customer Services & SuccessMorphisec Dec 2016 - Sep 2019Waltham, Massachusetts, UsBuilt from the ground up, grew and led the Customer Services and Success functions.Global responsibility for all of Morphisec's Sales Engineering, Delivery, Deployments, Customers and Partners On-boarding, Satisfaction, Renewals, and Support activities.✔ Improved Prospects and Customers Journey to maximize revenues, grow ARR, achieving higher Retention and Renewals rates.✔ Achieved 100% Retention Rate (0% CHURN) during my term ✔ Shortened sales cycle by defining and executing new POC/Pilot process, use cases, tools, documentation and legal agreements.✔ Built the Support function with new Support offerings, Policies, SLAs, internal an external processes. Including customers front end and knowledgebase, ticketing backend with automation, processes, KPIs, escalations, and integrations to other functions/systems. -
Director Sales EngineeringMorphisec Dec 2016 - Dec 2017Waltham, Massachusetts, Us✔ Shortened sales cycle by defining and executing new POC/Pilot process, use cases, tools, documentation and legal agreements.✔ First Technical employee outside of Engineering, hands on delivering and setting the standards, the methodologies, the processes, the scripts and tools for Demos, POC, Pilots and implementations.✔ Deployment of first customers, while collaborating with Engineering, Sales, Finance and management.
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Owner | Senior Projects Manager | Strategic ConsultantTgif (Do Things That Matter) Mar 2008 - Nov 2016✔ Project Manager and Senior Consultant Information Security, RBAC, Governance and IDM/IAM implementations in EMEA with a scope of 1-3M USD. ✔ Systems manager of few J2EE/RDBMS/LDAP/LINUX based IDM and Governance solutions and in charge of business processes analysis & implementation. ✔ Mentor and Instructor at "Michael Project" and more.✔ COO of a B2B2C SAAS e-commerce site & HTML5 mobile application driving vision, marketing, MVP testing, Customer Success planning and community relations.✔ CO-Founder of "Maagalei Keshev", a leading institute in Israel, with 4 branches across Israel, providing services to the biggest HMO's in Israel, and for thousands of customers.✔ Senior Consultant with Secoz (now BDO) for Information Security and Identity and Access Management (IAM/IDM) Strategic Projects.
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Director Strategy And Planning And Reediness, Security Management BuComputer Technologies (Ca) Jan 2005 - Mar 2008San Jose, California, Us• Creating and executing the programs, processes, procedures, changes to development plans and enabling CA's Security Global Support organization to deliver superior customer support. Leading to Increasing of the Global Security BU overall customer's satisfaction.• Restructuring cross company and matrix processes for improving collaboration with HQ, Marketing, Sales, Education, Product Management and Engineering functions • The cross-company readiness programs included resource forecasting, quality reviews, field readiness and training, product supportability, risk assessments programs, coordination of mitigation plans, and overall business impact assessments and improvements. • Setting KPI's for Reducing Churn-Rate, and Increasing Revenues through introducing of new Customer Success analytics, readiness programs, and budgetary planning (~5M USD) in the Global Security solutions for SMB and Consumer applications. -
Director Of Customer Support EmeaComputer Technologies (Ca) Jan 2005 - Dec 2005San Jose, California, Us• Operations Turnaround of the EMEA Security Support team (dispersed in 8 countries), Including NPI of a new LINUX based products and setting KPI's resulted in improved customer satisfaction.• Post M&A responsibility for integrating and assimilating the processes of the former Business Layers and the former Netegrity product lines, support teams, processes and procedures, with the current CA IAM/SIM support teams.
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Senior Director, Customer Support Emea (Acquired By Ca)Netegrity Ltd. (Acquired By Ca) Jan 2004 - Jan 2005Us• Built, staffed and managed EMEA's support centers. Revenues totaled to ~8M USD.• Created and estabished programs to recruit, train, certify and manage partners.• Managed the assimilation process between the R&D center in Israel and the US HQ. -
Senior Director, Technical Services Emea And Israel Sales Manager (Acquired By Netegrity)Business Layers - (Acquired By Netegrity) Jan 2000 - Jan 2004• Through 2003, also managed direct sales and channels in the Israeli market.• Established and managed the World Wide Technical Support organization; designing and implementing cross-company processes, procedures and systems. • Built and grew the EMEA Professional Services organization; pre-sales, partner's management, projects design, deployments and training.
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Director, Global Customer Services (Pre And Post Sales)Vocaltec Communications 1998 - Jan 2000Netanya, Il• Improving Bottom Line by reducing the Burn-Rate and through innovative cross-company pre-sales and BID processes (with clear KPI's), and Introducing the "Vocaltec University" with .25M USD revenues in 1999.• Establishing new revenue driven programs including certification programs, training programs, project management and consulting programs. • Re-building and leading the global Pre-Sales, Sales-Engineering and Training department, while serving as ex-RADLINX Product Line Manager (PLM) with 1M USD yearly revenues.• Implementing cross-company processes and certifications like ISO 9000. -
Technical Services Manager (Acquired By Vocaltec)Radlinx (Acquired By Vocaltec) 1995 - 1998• Facilitating revenue growth, from "5 figures" to ~2M USD VoIP projects, through, reducing Burn-Rate, improving customer's end-to-end services and, directly, leading sales opportunities (China Telecom).• Improving the company's Burn-Rate and Bottom Line through innovative cross-company pre-sales and BID processes and by Introducing the "Vocaltec University" with .25M USD revenues in 1999.
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World Wide Technical Manager, Vision Aoi LineOrbotech 1990 - 1995Yavne, Il• Managed support’s restructuring by building the company’s USA National Response Center through creating and improving processes, systems, manpower, training and mentoring the support teams.• Managed the entire “Vision” line, including presenting and deploying new systems to the market. Account management of several key customers in the USA East Cost.• Development of training programs, Remote Diagnostics systems and IT projects. -
H/W Dev And Design, Biz DevSesame Systems, Voice And Speech Recognition Automotive 1985 - 1988• BusinessDevelopment facilitation - Managed installations and demonstrations of systems in Canada and the USA, with Magna International, which resulted in signing a Joint-Venture with Chrysler Corporation.• H/W development and testing
Yuval D. Skills
Yuval D. Education Details
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Michael MethodSchool Students. -
Coaching AcademyCoaching
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Boston University AcademyManagement
Frequently Asked Questions about Yuval D.
What company does Yuval D. work for?
Yuval D. works for Leapxpert
What is Yuval D.'s role at the current company?
Yuval D.'s current role is Director of Revenue Operations.
What is Yuval D.'s email address?
Yuval D.'s email address is yd****@****ail.com
What is Yuval D.'s direct phone number?
Yuval D.'s direct phone number is +161720*****
What schools did Yuval D. attend?
Yuval D. attended Michael Method, Coaching Academy, Boston University Academy.
What are some of Yuval D.'s interests?
Yuval D. has interest in Social Services, Children, Education, Environment, Poverty Alleviation, Science And Technology, Beyond.
What skills is Yuval D. known for?
Yuval D. has skills like Leadership, Team Building, International Business, Consulting, Customer Relations, Strategic Partnerships, Strategic Leadership, Voip, Start Ups, Networking, Customer Satisfaction, Business Development.
Who are Yuval D.'s colleagues?
Yuval D.'s colleagues are Dat Ho, Dat Vu Thanh, Raf Romny Borromeo, Quy Le, Lien Huynh, Winnie Man Wai Lau, Nam Nguyen Hoang.
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