Yuval D. Email & Phone Number

Ra'Anana, Center District, Israel

Seattle, Washington, Us

RevOps Co-op provides advice for revenue operations. It is partnered with leaders and up and coming startups that are building the software and technology products for revenue operations teams.

New York, Ny, Us

What we do? basically preventing huge fines - this time "only" 549M USD - see the link - https://www.nytimes.com/2023/08/08/business/banks-fines-whatsapp-records.htmlAND provide so much more to enable organizations to communicate with their clients through the clients app of choice, in a responsible way.

Kansas City, Missouri, Us

We provide companies with true Visual Intelligence, which can "see" better than humans.

Menlo Park, California, Us

Built from the ground up and lead the Customer Success, Customer Support, Delivery, and Sales Engineering functions. Improved LTV/CAC, Retentions, NRR, CSAT, and support KPIs.* Customers - working with multiple stakeholders, partnering closely with Sales, Marketing, Product, Engineering, and Finance to ensure frictionless and successful customer journey. Leading to increasing adoption, retention, and Growth.* Partners - working with many different teams and key stakeholders internally to onboard, certify, and enable our partners to drive growth.* Employees - recruiting, mentoring, and coaching employees for having better interactions, bringing more value (internally and externally), and to their success within the company.1. Sales engineering - Shortening the sales cycle and reducing CAC by streamlining and improving POC scopes, processes, methodologies, tools, and prospects and partners on-boarding. 2. Delivery - defining best practices for quicker installations and onboarding customers and partners.3. Support - Building the function with Policies, SLAs, Processes, Reporting, Automation, Ticketing, and knowledge base system coupled with customers portal.4. Success - rebuilding relationships, defining KPIs, CSAT, renewal, and up-sale processes.

Waltham, Massachusetts, Us

Built from the ground up, grew and led the Customer Services and Success functions.Global responsibility for all of Morphisec's Sales Engineering, Delivery, Deployments, Customers and Partners On-boarding, Satisfaction, Renewals, and Support activities.✔ Improved Prospects and Customers Journey to maximize revenues, grow ARR, achieving higher Retention and Renewals rates.✔ Achieved 100% Retention Rate (0% CHURN) during my term ✔ Shortened sales cycle by defining and executing new POC/Pilot process, use cases, tools, documentation and legal agreements.✔ Built the Support function with new Support offerings, Policies, SLAs, internal an external processes. Including customers front end and knowledgebase, ticketing backend with automation, processes, KPIs, escalations, and integrations to other functions/systems.

Waltham, Massachusetts, Us

✔ Shortened sales cycle by defining and executing new POC/Pilot process, use cases, tools, documentation and legal agreements.✔ First Technical employee outside of Engineering, hands on delivering and setting the standards, the methodologies, the processes, the scripts and tools for Demos, POC, Pilots and implementations.✔ Deployment of first customers, while collaborating with Engineering, Sales, Finance and management.

✔ Project Manager and Senior Consultant Information Security, RBAC, ‎Governance and IDM/IAM implementations in EMEA with a scope of 1-3M USD. ‎✔ Systems manager of few J2EE/RDBMS/LDAP/LINUX based IDM and Governance solutions ‎and in charge of business processes analysis & implementation. ‎✔ Mentor and Instructor at "Michael Project" and more.✔ COO of a B2B2C SAAS e-commerce site & HTML5 mobile application driving vision, marketing, MVP testing, Customer Success planning and community relations.✔ CO-Founder of "Maagalei Keshev", a leading institute in Israel, with 4 branches across Israel, providing services to the biggest HMO's in Israel, and for thousands of customers.✔ Senior Consultant with Secoz (now BDO) for Information Security and Identity and Access Management (IAM/IDM) Strategic Projects.

San Jose, California, Us

• Creating and executing the programs, processes, procedures, changes to development plans and enabling CA's Security Global Support organization to deliver superior customer support. Leading to Increasing of the Global Security BU overall customer's satisfaction.• Restructuring cross company and matrix processes for improving collaboration with HQ, Marketing, Sales, Education, Product Management and Engineering functions • The cross-company readiness programs included resource forecasting, quality reviews, field readiness and training, product supportability, ‎ risk assessments programs, coordination of mitigation plans, and overall business impact assessments and improvements. • Setting KPI's for Reducing Churn-Rate, and Increasing Revenues through introducing of new Customer Success analytics, readiness programs, and budgetary planning (~5M USD) in the Global Security solutions for SMB and Consumer applications.

San Jose, California, Us

• Operations Turnaround of the EMEA Security Support team (dispersed in 8 countries), Including NPI of a new LINUX based products and setting KPI's resulted in improved customer satisfaction.• Post M&A responsibility for integrating and assimilating the processes of the former Business Layers and the former Netegrity product lines, support teams, processes and procedures, with the current CA IAM/SIM support teams.

Us

• Built, staffed and managed EMEA's support centers. Revenues totaled to ~8M USD.• Created and estabished programs to recruit, train, certify and manage partners.• Managed the assimilation process between the R&D center in Israel and the US HQ.

• Through 2003, also managed direct sales and channels in the Israeli market.• Established and managed the World Wide Technical Support organization; designing and implementing cross-company processes, procedures and systems. • Built and grew the EMEA Professional Services organization; pre-sales, partner's management, projects design, deployments and training.

Netanya, Il

• Improving Bottom Line by reducing the Burn-Rate and through innovative cross-company pre-sales and BID processes (with clear KPI's), and Introducing the "Vocaltec University" with .25M USD revenues in 1999.• Establishing new revenue driven programs including certification programs, training programs, project management and consulting programs. • Re-building and leading the global Pre-Sales, Sales-Engineering and Training department, while serving as ex-RADLINX Product Line Manager (PLM) with 1M USD yearly revenues.• Implementing cross-company processes and certifications like ISO 9000.

• Facilitating revenue growth, from "5 figures" to ~2M USD VoIP projects, through, reducing Burn-Rate, improving customer's end-to-end services and, directly, leading sales opportunities (China Telecom).• Improving the company's Burn-Rate and Bottom Line through innovative cross-company pre-sales and BID processes and by Introducing the "Vocaltec University" with .25M USD revenues in 1999.

Yavne, Il

• Managed support’s restructuring by building the company’s USA National Response Center through creating and improving processes, systems, manpower, training and mentoring the support teams.• Managed the entire “Vision” line, including presenting and deploying new systems to the market. Account management of several key customers in the USA East Cost.• Development of training programs, Remote Diagnostics systems and IT projects.

• BusinessDevelopment facilitation - Managed installations and demonstrations of systems in Canada and the USA, with Magna International, which resulted in signing a Joint-Venture with Chrysler Corporation.• H/W development and testing

Instructor, 70 Different Subjects For Empowering, Mainly, School Students.

Coach, Coaching

Cna, Network Administration, Networking, Management