Yuval Markovich Email & Phone Number

Tel Aviv District, Israel

Tel Aviv District, Israel

Tel Aviv District, Israel

Or Yehuda, Tel Aviv, Israel

• Managing the R&D Division in an organization that develops advanced digital platforms (www.mast.co.il) for local governments and water providers. • Developing tailored digital solutions on multiple technologies for all companies in the group with a focus on guiding the process of defining, managing, and developing products. • Managing products and developing roadmaps and development plans according to the company’s needs and customer requirements (B2C/B2B). • Managing a Zendesk-based customer service system that is used to provide service to internal and external platform users.• Initiating and managing digital projects and digital property. • Managing negotiations, managing development processes with suppliers and subcontractors, and overseeing UI, development, cloud technologies, information security, and more.• In-depth familiarity with and understanding of various digital transformation platforms and in-depth understanding of technical and marketing aspects of digital processes.• In-depth understanding of and responsibility for technical interfaces between various platforms used to implement digital self-service models.

Israel

• Management of the project department in which multidisciplinary projects run in hundreds of thousands to millions of NIS in the following fields: Implementation and development Front-end (js, angular, react) Back-end (.net, #c, PHP, node js, etc.), mobile, infrastructure, SharePoint and more• Manage front end development department with 2 development and implementation teams with about 20 developers• Management of the QA department which is responsible for testing the entire company's managed projects• Management of the company's service system based on a service center that receives inquiries from the company's customers regarding maintenance and faults• Managing an profit and loss unit of a lecture capture product that includes hardware and software and a service set installed in about 60 academic classrooms• Deep understanding and familiarity with large IT systems including system integration• Manage the company's development budget and manage development resources of over 40 developers, implementers, and contractors through efficiency and task management properties• Working with high-class levels in leading organizations of the economy: the IDF, security organizations, pharma companies and more• Negotiate, operate and management of development processes with suppliers/subcontractors in development fields

Tel Aviv Area, Israel

• Leading organizational change in the transition to the world of self-service and the definition of self-service methodology across service realms• Manage projects in a variety of disciplines such as site versions, support system versions, technical processes, logistics processes and more• Writing characterization and system analysis for all projects in which the transition from telephone and / or technical service in the customer's home was carried out towards self-service• Establishing a research infrastructure for the company's website and self-service realms, based on google analytics – Coremetrics• Direct analyst management and matrices management of 2 project managers and 3 content editors• Technology management of the chat system (wiz support) and the Facebook customer service system (Bump Yard)• Management and responsibility for digital and automated communications with customers regarding self-service in the realms of MAIL, SMS and IVR

Tel Aviv

• Complex multidisciplinary project planning and management of hundreds of thousands of NIS including infrastructure, system analysis, implementation and development• Managing a team of approximately 10 direct employees and 10 others through matrices in several fields: infrastructure, implementation, development and system analysis• Managing and executing projects for leading companies in the economy: Teva, El Al, Clalit Health Fund, Makhteshim Agan and more• Responsible for the delivery of all projects in the division according to content, schedule, budget, and quality• Work and process management with suppliers/subcontractors in the areas of SharePoint development and implementation• Work with senior classes and stakeholder in organizations• Managing clients' ongoing time banks, and producing invoices for clients through the accounting department

Airport City

• Management of the information department, responsible for editing and entering work processes and content to the corporate information management• Managing technology projects on a variety of topics such as infrastructure upgrades, software version upgrades, organizational portal creation, LMS system replacement• Methodological and technological management of the corporate information management system (KMS lighthouse) and its learning management system (LMS of Britannica)• Organizational portal management including organizational needs mapping, full characterization of all content realms and development project management• Writing the "Organizational Procedure methodology" that defines how to write organizational policies, procedures, and instructions• Monitoring of organizational processes and examining existing processes vis-à-vis business units• Communication and budget management with the information management system and LMS providers

Tel Aviv

Master Of Business Administration (M.B.A.), Marketing And Advertising

Bachelor'S Degree, Business Administration And Management, General

Practical Engineer, Marketing/Marketing Management, General