IT Business and Technical Expert - Dynamics 365 certified professional, CRM, OSS, Service & BI.Senior Expert - CRM, Service Assurance and BI Senior expert Dynamics 365 , Amdocs Clarify CRM. Hands on experience with Dynamics 365 / 201x and all Amdocs client technologies Smart, Thin and Classic Clients.A self-starting creative professional, holding diverse technological and business skills. Proficient in customer / management facing activities. Excellent in understanding business needs and provide technical solutions to address them. Extensive work with Amdocs Delivery and Product Groups – Hands-on development for various projects and POC.Extensive in-depth experience with telecom OSS/BSS business processes. Familiarity with industry standards (eTom / ITIL).Developers Lead, Solution Architect, Scoping for large telecom projects.Extensive hands on experience with all levels of project life-cycle; Requirements Analysis, Scoping, High level Design, Detailed (technical) design, development, testing, roll out and on-going support. Developer – design and development of complex front-end UI and back-end logic (Dynamics 365, Amdocs CRM Smart Client)Solution Architect – led design process, successfully bridging gaps between business scoping to successful delivery and fully satisfied stakeholders.Project Manager – leadership of successful global service assurance project. Led distributed large groups of offshore development. Mentor / Trainer – Created and presented technical and business training .Senior Business Analyst / Consultant. Successful in leading complex customer facing activities; requirements gathering / analysis, leading user workshops.Strong communication and presentation skills at all business levels - ability to break down complex artifacts / scenarios and positively influence stakeholders to drive resolutions.Specialties: Dynamics 365, CRM Expert, Design, Development, C#, SQL, JavaScript, HTML5, BI, Amdocs Smart Client, Clarify