Yuval Shats Email and Phone Number
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Transformo organizaciones comerciales, pasando de la visión a la acción.Me apasiona liderar y desarrollar equipos dinámicos y de alto desempeño, que rompen el status quo en empresas de servicio B2B y B2C con base tecnológica, impulsando la colaboración, innovación y crecimiento de ingresos de manera sostenible, escalable y replicable.Disfruto enfrentando desafíos, desarrollando y ejecutando estrategias desde diferentes ángulos de la empresa, derribando silos para mejorar la eficiencia y la efectividad.Cuento con una amplia experiencia liderando equipos multiculturales y multidisciplinarios en Chile y el extranjero, transformando equipos, procesos y hábitos para crear un ecosistema centrado en el cliente y con gestión del desempeño basado en métricas, maximizando el potencial de crecimiento del negocio.Mi experiencia internacional destaca por liderar desde París un importante proyecto de Transformación Comercial y Digital Global para una gran empresa de servicios B2B, logrando mejoras significativas en ingresos, ventas, NPS y satisfacción del cliente en 32 países.Además de mi rol ejecutivo, contribuyo activamente al ecosistema del emprendimiento como Advisor, Board Member y Mentor, aportando a las reflexiones estratégicas y compartiendo mis conocimientos y experiencias. Como profesor y speaker, me dedico a inspirar y educar a profesionales en temas de liderazgo, cultura y estrategia.Mi formación en Ingeniería Industrial y un Máster en Gestión de Operaciones, complementada con un enfoque analítico, pragmático y emprendedor, define mi estilo directo y colaborativo, con habilidades de comunicación excepcionales en inglés, español y hebreo.---Otras habilidades:OKR, Transformación de ventas, transformación cultural, gestión del cambio, efectividad comercial, operaciones de ventas, Coaching, desarrollo de software, estrategia empresarial, negociaciones, gestión de pérdidas y ganancias (P&L) y presupuesto, innovación, Design Thinking
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Chief Revenue Officer (Cro)Vmetrix Apr 2024 - PresentLas Condes, Santiago, ClLiderando la estrategia de crecimiento de la SaaS chilena que está revolucionando la industria financiera, con la primera solución SaaS-Native para la gestión de portfolio de inversión, acelerando el Time-To-Value de sus clientes, disminuyendo costos y riesgos operativos, y todo en modalidad 100% SaaS.
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Founder - Fractional ExecutivesGet Unlocked Dec 2022 - PresentHelping SaaS B2B companies to unlock their revenue growth potential in a sustained way.Making accessible my +15 years of leadership and strategic management experience and knowledge in a cost efficient format: Fractional Executive = Few hours of high impact work. I offer three formats to unlock, increase and maintain your growth potential: ADVISOR: Strategic support for Founders and CEO in the development and implementation of its business, marketing and growth strategy. MENTOUCH - A perfect mix between coaching and mentoring to empower your company leaders. I accompany them in their professional growth helping them to generate more value to your organization.FRACTIONAL EXECUTIVE - I offer my expertise to a business as part-time leader, filling a leadership gap or supporting a new phase of the company’s growth. -
Board MemberGiro Jun 2023 - PresentMiembro del primer Directorio de Giro, un Sistema de Colectivo de Gestión de Envases y Embalajes Domiciliario y No Domiciliario para el correcto cumplimiento de la Ley REP. -
Chief Revenue Officer (Cro)Grupo Defensa Apr 2023 - Feb 2024Santiago, ClLiderando la transformación de las áreas de venta, marketing y customer success para seguir democratizando el acceso a la justicia.Impulsando el crecimiento de las marcas Grupo Defensa, Defensa Deudores Chile, Defensa Deudores Ecuador, Emprende Miami y Agencia Renegociadora.Resultados logrados hasta ahora:25% de crecimiento de venta en los primeros 4 meses, manteniendo el mismo nivel de inversión -
Chief Revenue Officer (Cro)Maxxa Apr 2022 - Dec 2022Las Condes, Región Metropolitana De Santiago, ClReporting to the CEO with the objective of modernizing MAXXA's sales department, creating predictable, sustainable and scalable processes to accelerate growth of its new products (ERP in the cloud for SMEs and Fast-Loan for SMEs), while maintaining its position as a leader of its core business.The mission contemplated implementing a new commercial process, incentive system and CRM, promoting a KPI-Driven performance management mindset, training and accompanying the entire team in this transformation, coaching the front-line managers to help them to become coaches of their teams. Additionally, eliminating silos between the different areas of the organization to make better strategic and tactical decisions.Main results: +2,500 clients in Fast-Loan in less than 1 year, achieving the annual goal 3 months in advance; +10% revenue v/s 2021 in Q3 and Q4, breaking the negative streak that had MAXXA till Q1 with -18% v/s 2021; Increased marketshare in all desired segments. -
Chief Revenue Officer (Cro)Iconstruye Nov 2020 - Mar 2022Santiago De Chile, ClResponsible for the creation of the Revenue Department that includes Sales, Marketing, Customer Success and RevOp, implementing a collaborative, modern and agile ways of working (processes, frameworks and tools) to achieve predictable, sustainable and scalable growth with a well-orchestrated customer experience.Main results: Increased by 250% MQL generation and its conversion rate by 50%, reducing sales cycle by up to 45%, while increasing team's eNPS from 11 to 76. -
Global Transformation Leader - B2B GrowthSodexo Servicios De Beneficios E Incentivos Feb 2018 - Aug 2020Issy Les Moulineaux, FrInternational mission to boost global revenue and profitability growth in a sustainable way of Sodexo's software and tech-enabled services focusing on:(1) Improve countries’ commercial agility, effectiveness and client-centric approach, driving better integration and alignment between all revenue-related departments and functions.(2) Develop a global SaaS platform to be integrated with local tech-enabled B2B2C services.With the sponsorship of Sodexo's President of Europe Region.Main challenges:- Define and execute a global strategy and a 2-years roadmap for Sodexo BRS Transformation.- Build and led multinational and multicultural teams to challenge and inspire 32 countries.- Work with 4 Regions and 32 countries to create a new way of working, with strong client-centric, data-driven and growth-driven mindset- Build agile software development capabilities and spirit Main Successes:- Broke down silos in HQ, Regions and Countries, allowing Sales, Marketing, Product and Customer Success departments to be aligned and work together to create the best possible customer experience.- Worked directly with 20 countries to accelerate their revenue growth, creating data-driven, client-centric and agile commercial organization, achieving the best organic revenue growth of the last 15 years.- Implemented Salesforce CRM in 8 countries- Created and shared a global method for KPI-Driven sales performance management, predictive churn model and predictive hiring model.- Implemented new Sales Enablement and Performance Competence Center at Global and Regional level. - Built a Digital Factory in France and tested an MVP of the Global SaaS platform in 3 pilot countries.- Implemented Growth Hacking strategy for a data-driven growth decisions in main countries, increasing their CRO in more than 100%. -
Commercial Director - B2B2C Software-Enabled ServicesSodexo Servicios De Beneficios E Incentivos Jun 2014 - Feb 2018Issy Les Moulineaux, FrMember of the Executive Committee of Sodexo Benefits and Rewards Services Chile, reporting to the Country CEO with an annual sales budget of USD345 million and an annual revenuegoal of USD29 million. With a portfolio of 4.300 SMEs and 500 large accounts in private and public market, using mainly 4 software and technology-enabled services. With 4 direct reports and 30 collaborators for private and public client. Main challenges:- Boost development and Cross-Selling in SME market.- Retention: Protect our clients against a new disruptive digital-native competitor (Amipass).- Protect our revenues against price war in big tenders and public market.- Growth Transformation: Create client-centric and data-driven mindset, aligning all revenue generation processes in the organization.- Managed relationship with strategic clients such us Nestlé, Walmart, Santander and JUNAEB.Main successes:- Improved Inside Sales channel strategy and execution, increasing SMEs' development in 50% and SMEs' cross-selling in 70%.- Implemented a Data-Driven Client-Centric approach to align all revenue-related functions (sales, product, marketing, CX and collection), impacting in no decrease of our average client-commision and incleasing in 2 base points our NPS.- Implemented predictive churn model and a KPI-Driven performance management, reducing our churn rate in 10%- Worked with peers in Venezuela, Colombia and Mexico in Regional Commercial projects, searching for synergies and processes improvements.-Achieved 18% annual sales growth, 14% annual revenue growth and 24% annual EBIT growth,with 65% of market share in private sector and 60% of market share in public sector.
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It, Operations & Customer Services Director (Cio & Coo)Sodexo Servicios De Beneficios E Incentivos Jan 2011 - Jun 2014Issy Les Moulineaux, FrMember of the Executive Committee of Sodexo Benefits and Rewards Services Chile, reporting to the Country CEO. Responsible for IT, Operations and Customer Experience strategy plan. Leading 4 direct reports and 75 internal collaborators.Main challenges:- Implement cultural and digital transformation to position Sodexo as the market leader- Create best in class customer experience, increasing client satisfaction and NPS.- Increase internal engagement rate- Decrease IT Cost / Revenue rateMain successes:- Developed new B2B eCommerce and self-service client platform for all Sodexo BRS’ tech-enabled services.- Improved our card acquiring issuing and processing capabilities- Migrated our core services from voucher format (paper) to electronic format (card and mobile).- Implemented mobile payment for JUNAEB and Meal Benefit.- Created Onboarding and Customer Success departments- Implemented internal and external innovations that allowed 37% increase in Customer Satisfactionrate while lowering operational costs by 15%.- Increased from 27% to 83% Internal Engagement Rate (measured by AON in all Sodexo subsidiaries) and from 17% to 69% the NPS score.Additional information:- Member of the Executive Committee of the Global Efficiency Project, leaded by SodexoPASS International (France).- Works with his peers in Venezuela, Brazil, Argentina, Uruguay and Mexico in Regional IT & Operation projects, searching for synergies and processes improvements.
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Processes And It ManagerCopec S.A. Mar 2007 - Jan 2011ClWith 6 Project Managers in charge, and reporting to IT Director, was responsible for the analysis and redesign of Sales and Distribution processes, proposing and implementing technological, operational or organizational improvements, with $4 million annual budget.Implemented Electronic Invoicing System integrated to SAP, Fuel Inventory Control for remote sites, Fuel Delivery Optimization SW and Customer Care Management system, boosting Delivery KPIs in 60% and improving Contact Center KPIs by 30%. -
Sales & Distribution (Sd) And Crm LeaderCopec S.A. Jul 2005 - Mar 2007ClSales & Distribution (SD) and CRM leader for SAP implementation. Responsible of all processes definition, testing and implementation. Was a Change Management Agent for Sales, Logistic and Contact Center team.
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It Project ManagerCopec S.A. Mar 2004 - Jul 2005ClContribute to the Service and Logistic Department creation, defining internal processes, and selecting and implementing the adequate technology. Worked with Service and Logistic Director, reporting directly to the GM.
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2002 - 2004
Yuval Shats Skills
Yuval Shats Education Details
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Mit Sloan Executive EducationDesign Thinking -
Lcs Liedtke Coaching SchoolOrganizational Coaching
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Universidad Adolfo IbáñezManagement Skill Certification
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Universidad De ChileMaster In Operation Management
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Universidad De ChileIngeniería Industrial
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Instituto HebreoEducación Media
Frequently Asked Questions about Yuval Shats
What company does Yuval Shats work for?
Yuval Shats works for Vmetrix
What is Yuval Shats's role at the current company?
Yuval Shats's current role is Chief Revenue Officer (CRO) | Board Member | Advisor | Speaker.
What is Yuval Shats's email address?
Yuval Shats's email address is yu****@****exo.com
What schools did Yuval Shats attend?
Yuval Shats attended Mit Sloan Executive Education, Lcs Liedtke Coaching School, Universidad Adolfo Ibáñez, Universidad De Chile, Universidad De Chile, Instituto Hebreo.
What skills is Yuval Shats known for?
Yuval Shats has skills like Liderazgo De Equipos, Estrategia Empresarial, Estrategia, Team Leadership, Business Strategy, Strategic Planning, Change Management, Process Improvement, Negotiation, Operations Management, Cambio Organizacional, Business Process Improvement.
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