Leading the documentation team of Identification and Access Management (IAM/CIAM) product families: MFA, Risk Management, API Intelligence (API security and attack detection and prevention), Fraud Detection and Prevention, and more. Authoring and delivery of admin, end-user and developer (API and SDK) documentation for cloud, on-prem, hybrid, and product integrations (between Ping Identity platforms, and Ping to external vendor platforms).Mentoring, educating, and assisting writers and other professionals in creating high-quality documentation:- Mentored junior writers, new senior writers, junior QA (defect reporting for release notes and known limitations), developers (internal code documentation), UI/UX (tooltips and UI), Product Managers.- Leading the creation of documentation plans, scoping work from specs and tickets, communicating to development and management.Patents and Intellectual Property (IP) program: - Active participant and contributor in innovation, brainstorming, patentability. - Drafting abstracts, patent body, claims, diagrams. - Patent application prosecution from filing, through examination to patent grant. - Participant in revolutionary new generation MFA provisional patent, coining new technology concepts, naming and terminology.

• Product documentation for various clients and target audiences, in banking and cybersecurity • User and technical guides• Scenario and role-based content development and maintenance• DITA XML authoring using Oxygen• Agile and scrum-based methodologies

Managed Services Operations of Comverse-ONE Billing Production systems implementation• Responsible for ensuring end-2-end operability (hands-on) of various Comverse-ONE system modules• Design, development and implementation of cross-system daily health-check and production readiness• Data warehouse extract processes• Design, development and implementation of operations monitoring utilities• Operational job planning, scheduling, monitoring and control activities• Building methodologies and practical operational procedures for Managed Services teams (200 engineers)• Documentation and design of Production systems operation manuals• Customer-study lead for Managed Services: Site operations establishment and setup team• Training of Customer and Internal audiences• Identification of site operational issues/weaknesses, and proposals for Managed Services improvements• Trusted technical advisor on enterprise systems; building strong and positive relationships with all levels

Consulting, Development and Management of eLearning and instructional software projects.

• Software Infrastructures Management supporting distributed development & runtime environments (100’s of developers).• Large-scale customer installation management, operations support and documentation.• Development and delivery of software infrastructures courses internationally• Pioneered "eLab": forefront eLearning "live environment" courseware

• Analysis, Design, Programming, Documentation of Mission-Critical systems for government and large corporations such as Intel, Mul-T-Lock and others• Management of software development and maintenance teams• Applications: EIS / OLAP / Data Warehouse, Distribution, Production Management, Royalties, others

• Definition of Company Strategy and Development Methodologies• Software Development, Analysis, Project Management, Training• Design & Development of cross-platform Application Generators• Applications: Accounting, Payroll, HR, Medical Practice, Vehicle Fleet, Inventory/Ordering, Manufacturing/MRP, Distribution, Legal and others