• Worked as a Desktop Support Engineer in Crown Solutions India Pvt Ltd from Jan 2023 to June 2024 at the client place of Tata Consultancy Services, Chennai.• Troubleshoot / managed Tanium module index, connection and patch.• Performed patch testings.• Working Tanium tickets with in Service now and resolving issues in timely fashion.• Experience with configuring and managing Group Policy Objects configuration, and deployment in enterprise setups.• Reset passwords.

• Worked as a Desktop Support Engineer in Stratosphere IT Services Pvt Ltd from August2021 to May 2022 at client place of NTT Data Services, Bangalore.• Provided documentation support and technical assistance on SCCM functions.• Deployed and tuned OS and server software to enhance system performance.• Ensure efficient identification, monitoring and reporting/escalation of activities and transactions considered suspicious.• Create Root cause analysis documents.• Provides… Show more • Worked as a Desktop Support Engineer in Stratosphere IT Services Pvt Ltd from August2021 to May 2022 at client place of NTT Data Services, Bangalore.• Provided documentation support and technical assistance on SCCM functions.• Deployed and tuned OS and server software to enhance system performance.• Ensure efficient identification, monitoring and reporting/escalation of activities and transactions considered suspicious.• Create Root cause analysis documents.• Provides support to users and tracks work in BMC Remedy.• Manage desktop systems.• Configure network connectivity.• Complete work on assigned tickets.• Set up, maintain, and troubleshoot Microsoft Windows OS computers.• Configure, troubleshoot, and repair hardware.• Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end users.• Provide network support.• Handle daily technical support activities on desktop support, data network and server management.• Responsible for Technology engineering standards for workstations.• Perform system Administration for 3rd party support applications.• Basic troubleshooting and escalation of DHCP, DNS, WiFi, VPN and other network issues.• Provide remote user support.• Create and maintain desktop images, driver packages, boot images and modify task sequences for OS deployment. Show less

Worked as a IT Supervisor-Networking in Billion Atom Consulting Pvt Ltd in July-2019 to till now at client place of National Stock Exchange Of India Ltd(NSEIT).Led a department that is responsible for all aspects of network operations throughout the entire company. Responsible for proper operation of server and client hardware, nos, os, and application software.Installing, maintaining, and upgrading IT system.Coordinating with IT team and overseeing their daily… Show more Worked as a IT Supervisor-Networking in Billion Atom Consulting Pvt Ltd in July-2019 to till now at client place of National Stock Exchange Of India Ltd(NSEIT).Led a department that is responsible for all aspects of network operations throughout the entire company. Responsible for proper operation of server and client hardware, nos, os, and application software.Installing, maintaining, and upgrading IT system.Coordinating with IT team and overseeing their daily activitiesProviding technical support to IT team and ensuring smooth functioning of computer systemScheduling shifts and assigning work to the teamEvaluating and verifying performance of the team using performance evaluation techniquesPrioritizing tasks and preparing various reports as required. Show less

Worked as a Desktop Support Engineer in Cintel Technosoft at JUNE-2016 to May-2019.Extensive experience in Remote Desktop support related issues.Flexible and Versatile in adapting to new environments and working on any tasks/projects assigned.Well versed in client communication with excellent interpersonal communication skills with ability to work successfully as a Team Member and capable of taking Leadership roles when permitted.Quick learning capabilities with ability to… Show more Worked as a Desktop Support Engineer in Cintel Technosoft at JUNE-2016 to May-2019.Extensive experience in Remote Desktop support related issues.Flexible and Versatile in adapting to new environments and working on any tasks/projects assigned.Well versed in client communication with excellent interpersonal communication skills with ability to work successfully as a Team Member and capable of taking Leadership roles when permitted.Quick learning capabilities with ability to blend with the work environment. Show less

Work Experience:Worked as a Technical Support Team Coordinator in Seyyone Learning Solutions Pvt Ltd June 2012 to March 2016.Analyze and Process malware samples, interfacing with the Anti-Malware vendors for detection and resolution.Contributed to technical documentation, and produced technical memos for released products.Configuring TCP/IP and Configuring DHCP/WINS.Create Domains and Work-groups , Create new user accounts, Registry troubleshooting.Performing… Show more Work Experience:Worked as a Technical Support Team Coordinator in Seyyone Learning Solutions Pvt Ltd June 2012 to March 2016.Analyze and Process malware samples, interfacing with the Anti-Malware vendors for detection and resolution.Contributed to technical documentation, and produced technical memos for released products.Configuring TCP/IP and Configuring DHCP/WINS.Create Domains and Work-groups , Create new user accounts, Registry troubleshooting.Performing software and hardware upgrades and installations. Working knowledge of a variety of PC software office tools.Trained by System Engineers and Field Engineers.Identification, troubleshooting and resolution of multiple customer-affecting issues. Responsible for providing telephone support and troubleshooting to end-users Able to interact across a varied audience and update antiviral programs to maintain performance and security.Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs.Managed Technical Support and provided 3rd level support.Investigate and find quick resolutions to problems and issues associated with computer support.Cooperative troubleshooting with the vendors to resolve these issues in a timely manner. Extensive experience in Remote Desktop support related issue.Flexible and Versatile in adapting to new environments and working on any tasks/projects assigned.Well versed in client communication with excellent interpersonal communication skills with ability to work successfully as a Team Member and capable of taking Leadership roles.Quick learning capabilities with ability to blend with the work environment. Show less