Yuvaraj G Email and Phone Number

Professional Summary• Having 5 years of experience in the IT Support field to deliver day-to-day technical solutions to the stakeholders.• Acted as the direct point of contact for any escalations from first-line engineers.• Asked customer's targeted questions throughout troubleshooting to determine smart solutions.• Addressed and resolved SLA issues promptly using a Service now system.• Provided clear and concise step-by-step technical support.• Manage Azure subscriptions and profiles.• Serviced and maintained networks, ensuring optimized performance and function to meet customer needs.• Managed all aspects of IT projects from planning to design and building IT systems, software, and hardware.• Successfully solved hardware and software issues by conducting an in-depth analysis of systems.• Planned, coordinated and oversaw a wide range of IT projects, including upgrades and system installation.• Skilfully provided advice and technical training to employees after system installations or upgrades.