GSM/SS7/STP/MNP/Sigtran

Providing Level 1 Technical Support for Tekelec STP’s.ECAP, EPAP & Terminal Server Troubleshooting and configuration.Troubleshooting Tekelec’s product hardware, firmware, and software to resolve customer problems.Provide advanced telecommunications, protocols and core network technology network troubleshooting assistance for Tekelec customers covering Tekelec product lines (depending on TAC unit role)Perform trouble re-creation on site and in lab environment. Escalate customer… Show more Providing Level 1 Technical Support for Tekelec STP’s.ECAP, EPAP & Terminal Server Troubleshooting and configuration.Troubleshooting Tekelec’s product hardware, firmware, and software to resolve customer problems.Provide advanced telecommunications, protocols and core network technology network troubleshooting assistance for Tekelec customers covering Tekelec product lines (depending on TAC unit role)Perform trouble re-creation on site and in lab environment. Escalate customer issues to Level 2 (Tier II) and TAC ManagementProvide any other requested support or perform any other required action on need basis.Technical assistance from remote during out of hours, based on prior approval from Tekelec. Show less

* BSC (Nokia) Commissioning and Integration & BCSU Expansions of BSC.* Acceptance Test of BSC3i & Implementation of GPRS, EDGE in the network.* Performing Routine Health checkups of BSC (Nokia)* Signaling link & Transcoder Creation/Modification/Deletion.* GB Creation and modification as per the utilization.* Configuring New Sites, A-Bis & A-Ter interface in the networks.