Yuvaraj V Email & Phone Number

Chennai, Tamil Nadu, India

• Effectively manage and develop team including work assignment, personal development and career planning• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution• Facilitating peer to peer conference calls between resolver teams on non-significant incidents and escalating if the impact increase• Working knowledge of relevant technologies (e.g., Windows and Unix platforms, Cloud, AWS, Backup, Storage, voice and data networks, LAN/WAN, security infrastructure, etc.)

Chennai, India

• Project goal is to migrate BPS Ventura (e-tool) trade servers from VM to cloud for 7 major clients• Planned Application assessment meeting with client and AWS cloud support team to evaluate application compatibility with Cloud• Initiated NCS (Network Connectivity Service)/NetSRM request to establish connectivity (access issues, firewall rules etc.)• Scheduled regular follow-up calls with AWS cloud support, application and/or other functions• Granting AWS Bastion host access to apps team and storing their private keys into S3 bucket• Planning, scheduling, tracking/monitoring, resource allocation, issue/risk management• Use troubleshooting skills and work closely to ensure successful migrations

Chennai Area, India

Working as a Team Lead for FPOC Support Team in Chennai. Playing a vital role in Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in systems technology. I have good work ethic, as well as, the ability to work well in a team environment. I strive to provide the best technical support ensuring customer satisfaction. Adroit in managing the project development lifecycle from initial transition stage, client handling, change request management and cross-functional coordination. Earned leadership status by setting inspirational goals and setting examples – Superb organizational, motivational, management and time management skills Maximized team performance – Exceled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual. A skilled communicator with honed leadership, team building & mentoring capabilities. Possesses strong analytical, problem-solving and troubleshooting skills.

Chennai, Tamil Nadu, India

• Ensure an availability of production systems• Incident Management of High Severity Incidents – Outage Management• Initiate and send an Outage notification to the wide global audience giving details of the incident• Recording a detailed chronology of the incident for use in post incident reviews• Driving an incident to resolution through support engagement• Post incident documentation to assist Problem Management in root cause analysis (RCA)• Strong working knowledge of tools such as HP Service Manager, CMDB+, ESL, Remedy and collaboration tools such as SharePoint

Chennai, Tamil Nadu, India

• Manage ticketing system (Service Manager 9.30.524); Create, track, escalate and close trouble and/or infrastructure change tickets in Footprints. Track activities of technical request to whom tickets were assigned to ensure request were resolved in timely manner meeting SLA requirements.• Managed to support user management requests like AD & FGS group access and also ensure to add/modify/delete DB records for BPS e-tools.• Coordinates Business Continuity Plan (BCP) disaster recovery (DR) testing and test issues follow-up, as lifecycle activities

Chennai Area, India

• Providing technical remote or floor support to the Scope Internationals (Standard Chartered Bank) customers through Remedy Ticketing tool.• Provided quality troubleshooting with patient step-by-step instructions to resolve problems.• Coordinate the interviewing, hiring and training of over 20 Desktop Support Engineers• Driving the development of superior customer service and high performance.• Kept abreast of all new technologies to keep current.

Chennai, Tamil Nadu, India

• Provided technical support for Operating system and software reconfigurations to aid in function customization.• Install computer hardware and software on desktops with latest versions.• Configure antivirus software to fully protect IT environment.• Monitor the performance of the computer systems and address issues as they arise.