Yuvette Dsouza Email & Phone Number

"Kind words can be short and easy to speak, but their echoes are truly endless." - Mother TeresaThis quote unequivocally sums up how I view customer support.As a Lead Support Engineer, I have monitored customer support team performance in effective problem solving, ensuring prompt and effective resolution of issues while maintaining high standards of customer satisfactionI have strong customer empathy and act as the primary point of contact for escalated customer issues, resolving complex problems and ensuring customer satisfaction.With strong interpersonal skills, I collaborate with internal and cross-functional teams to prioritize enhancements and issue fixes, optimizing system operations for users.

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  Lead Engineer - Enterprise Operations

  Tally Solutions Pvt Ltd

  Jan 2018 - Present - Bengaluru, Karnataka, India

  • Supervised support team to analyze and respond efficiently to users, ensuring prompt andeffective resolution of issues while maintaining high standards of customer satisfaction.• Evaluated support data to identify automation opportunities, enhancements, and prioritize issuefixes.• Collaborated with internal and cross functional teams to prioritize enhancements and issue fixes,optimizing system operations for users.• Investigated critical and recurring issues, documented root cause analyses to prevent futureoccurrences.• Developed dashboards and reports in Jira to enhance visibility and tracking within our function

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  H.M.S Institute Of Technology. Tumkur

  Computer Science