- Customer service: Collaborated with the team and sales team to identify key product scenarios and potential issues for new clients, customize solutions, and help clients in implementation.- Customer operations: Customized learning courses and live stream courses based on product features with the team members; coordinated with Beijing, Shenzhen, and Guangzhou departments to create the course collection.- Data insights: Regularly conducted customer data insights, provided enterprise… Show more - Customer service: Collaborated with the team and sales team to identify key product scenarios and potential issues for new clients, customize solutions, and help clients in implementation.- Customer operations: Customized learning courses and live stream courses based on product features with the team members; coordinated with Beijing, Shenzhen, and Guangzhou departments to create the course collection.- Data insights: Regularly conducted customer data insights, provided enterprise efficiency improvement planning advice.- Product optimization: Communicated periodically with clients, and continuously provided consulting services on new functionality usage and existing functionality optimization; helped further optimize the product according to clients' needs.- Team support: Proactively led interns to complete Feishu’s training-related event planning; led 4 newcomers to complete several client data insight reports, video class production, and other related work. Show less

- Market analysis: Participated in residential project development case's value and basic situation sorting; summarized and analyzed the characteristics and commonalities.- Copywriting and planning: Integrated and wrote promotional material copy after sorting out the surrounding supporting information of VANKE - Hygge House, such as lightbox advertisements, posters, and pull-up banners.- Online promotion: Responsible for writing promotional video script drafts, follow-up shooting, and… Show more - Market analysis: Participated in residential project development case's value and basic situation sorting; summarized and analyzed the characteristics and commonalities.- Copywriting and planning: Integrated and wrote promotional material copy after sorting out the surrounding supporting information of VANKE - Hygge House, such as lightbox advertisements, posters, and pull-up banners.- Online promotion: Responsible for writing promotional video script drafts, follow-up shooting, and other promotional work.- Event operation: Planned offline expansion activities around Hygge House's surrounding enterprises, markets, restaurants, and communities to explore target clients, as well as participated in material purchasing and venue docking; guided more than 1,000 potential customers to add the project's WeChat official account and reached 10,000+ target consumers within a week with the team. Show less

- Interviewed and trained new volunteers; assisted in organizing various activities with more than 200 participants;- Carried out home visits and evaluations to more than 50 families being funded;- Planned, organized and publicized various fundraising activities, raised more than 10,000 yuan during the period.