Yuyan Duan Email & Phone Number

Facilitated communication between Customer Success, Support, Sales andProduct team to derive insights and drive product directions.Hired and managed a summer intern and mentored him on onboarding,designing, interdepartmental communication and leadership.- Redesigned the workflow editor for data pipeline buildingIdentified 20+ usability challenges and 5 directions to improve Workflow, a keyfeature in Treasure Data by observing, interviewing and surveying in-houseproxy… Show more Facilitated communication between Customer Success, Support, Sales andProduct team to derive insights and drive product directions.Hired and managed a summer intern and mentored him on onboarding,designing, interdepartmental communication and leadership.- Redesigned the workflow editor for data pipeline buildingIdentified 20+ usability challenges and 5 directions to improve Workflow, a keyfeature in Treasure Data by observing, interviewing and surveying in-houseproxy users.Solely designed, tested and delivered a new workflow editor that addressedmajor usability issues in Workflow, which resulted 20% increase in daily activeusers and 17% increase in user satisfaction.- Designed the Treasure Insights ModelDesigned & tested a data model configuration tool for users to synthesize,analyze and relate between different streams of data.Prioritized product requirements with PM and reduced implementation work by30% based on research about security & integration with external services withthis project.- Set up and Promoted Success MeasuresSet up the web analytics and surveys in Gainsight for TD console to track clickrate, click path, task success rate and user satisfaction.Helped designers and PMs to set up and utilize a Treasure-Data-customizedUSER, an SaaS success measurement framework for upcoming projects. Show less

San Francisco Bay Area

Redesigned the Modsy shopping experience- Created the end-to-end Modsy shopping experience for the end user, including the order history portal in user account, order emails, and the cart experience.- Integrated Modsy insider reward system, reward tracker, and discounts policy into the shopping experience and increased the conversion rate by 2.1%.- Actively communicated with engineer team about specs, wants & needs, and in turn simplified the design implementation process.

Emeryville, Ca

- Worked with the core UX team to sketch, design, and evaluate the Workit Health app to deliver online addiction recovery program.- Identified user needs and developed product design strategy through literature review, interviews, survey, and competitive analysis.- Crafted wireframes, screens and high-fidelity prototypes for the app, evaluated them by conducting usability tests at various stages and performed design iteration.- Initiated self-learning of motion UI, used Illustrator… Show more - Worked with the core UX team to sketch, design, and evaluate the Workit Health app to deliver online addiction recovery program.- Identified user needs and developed product design strategy through literature review, interviews, survey, and competitive analysis.- Crafted wireframes, screens and high-fidelity prototypes for the app, evaluated them by conducting usability tests at various stages and performed design iteration.- Initiated self-learning of motion UI, used Illustrator and After Effects to add to the company interactive avatar pool. Show less

Ann Arbor, Mi

- Investigated non-deceptive placebo effect on emotional and pain regulation through creating surveys using Qualtrics, creating references through Endnote Software, and developing codebook and measurement manuals for IRB approval.- Managed data through R for the lab data group to help with data entry, data processing, and data analytics, as well as collecting, grouping, backing up and summarizing study data for different projects.- Oversaw all aspects of day-to-day lab operations and… Show more - Investigated non-deceptive placebo effect on emotional and pain regulation through creating surveys using Qualtrics, creating references through Endnote Software, and developing codebook and measurement manuals for IRB approval.- Managed data through R for the lab data group to help with data entry, data processing, and data analytics, as well as collecting, grouping, backing up and summarizing study data for different projects.- Oversaw all aspects of day-to-day lab operations and progress. Coordinated communications with managers, researchers and participants. Coached researchers about scheduling system and codebooks. Show less

Ann Arbor, Mi

Entered and organized questionnaire and survey data into SPSS Data Entry program.Coded demographics and other qualitative data into numeric format for statistical analysis.

中国香港

Designed and presented the business plan for insurance advertising strategy/campaign.Used graph designing skills like Photoshop to collaborate on posters, short films and presentations for insurance advertisement and product launch.Conducted market and customer research, and developed specified business plans.

M.S. In Human Computer Interaction, Ux Design | Research, 3.7

Selected Projects: AI Apartment Planner Identified user needs of new graduates furnishing apartments using interviews, field observation.

Bachelor’S Degree, Psychology & International Studies, 3.88

Bachelor’S Degree, International Studies, 4.0

Attended JCMU Japan study abroad program hosted by Michigan State University. Courses: Japanese Culture and Society (330) & Global.

Bachelor’S Degree, Business & Economics, 3.77

Activities and Societies: debate team Double major in Business & Economics. Kept an GPA of 3.67. Courses: Calculus I&II, Microeconomics.