o Definition and implementation of a new sales strategy: • Define prospecting and account management approach - top-of-the funnel, lead generation and qualification. • Define prospecting scripts, identify common statements and questions from prospects (aka objections), define typical replies • Interview, hire and give initial training to new recruits • Implement the strategy, review calls and provide coaching • Find and work with independent manufacturers’ representatives • Establish process to develop close relationship with key accounts and channel partners • Establish process for follow-up and customer retention/renewal • Definition, selection, implementation and fine-tuning of CRM & ICT technologies including software and hardwareo Marketing managemento Operational management - bottom part of the funnel, from qualified lead to order delivery, customer service and back office administrationo Strategic management - strategic partnership, prioritize objectives, etc.

• Performance improvement of the branch in the USA• Liaising between Switzerland and the USA• Customer and supplier relationship • Employee management• Accounting• Problem solving • Continuous improvement - quality management• Technical Inside Sales for French and English speaking countries

Post-sales analysis and design of users and system requirements, add-on definition for additional requests not handled by the core product, product installation with initial settings and data integration, end-user training, support infrastructure, documentation and continuous improvement (backups, upgrade & patches, monitoring).Consulting and support regarding other projects.

second level support for SAP Business One, ERP software designed for small and medium size businesses, including financial and CRM functionalities. IT Technical specialist: Set up and maintain 15 servers for the test environment: Define user rights in the active directory, update software to latest patches, maintain anti-virus, etc.Answer higher-level issues related to more technical problems such as database troubleshooting (connectivity, performances, advanced how to's and consulting) and software interaction (Winfax, SMTP and email connection, OS and network administration) Country advocate for France: Expert knowledge for the specified localization and main contact point to internal SAP departments.