• Provide support to users through both group workshops and 1:1 sessions.• Enabling user success through two mediums - scaled plays and recurring services and create positive NDR for the business.

• Responsible for giving demos to and onboarding new Simplesat users. • Integrating Simplesat to different helpdesks and CRM tools.• Documentations and APIs• Collaborate with product dev team

• Train clients and users in using our SaaS platform• Test integrations between different apps and our platform• Interface with partners regarding integrations and connections.• Interface with clients and users and provide solutions to their technical concerns• Activate clients' eCommerce platforms across different sales platforms• Fix bugs and discover workarounds for issues that may cause downtime to a merchant's use of the platform• Create technical documents and manuals for use of the internal team and clients

• Provided sales and post-sales support• Provided excellent technical support• Customer Success and Adoption• Ensured proper documentation of processes and workflows

• Responded to customer queries in a timely and accurate way, via email.• Identified customer needs and help customers use specific features• Monitored customer complaints on social media and reach out to provide assistance• Informed customers about new features and functionalities• Followed up with customers to ensure their technical issues are resolved• Gathered customer feedback and share with our Product, Sales, and Marketing teams

• Provided support to US based Insurance providers by calling prospective clients and scheduling appointments for them to speak with a salesperson.• Maintained client's and potential client's data in Netsuite

• Established extensive procedures and policies for troubleshooting and resolving hardware and software issues.• Designed and prepared technical reports, studies and related documentation.• Assisted team members in resolving client issues and concerns

• Performed network security design and integration duties.• Diagnosed and executed resolution for all network and server issues.• Resolved issues and escalated problems with knowledgeable support and quality service.• Made recommendations regarding information technology infrastructure overhauls.