Perfection is the enemy of progress. I am a results-driven project manager with a passion for excellence. From optimizing processes to leading cross-functional teams, I have a proven track record for delivering successful outcomes in diverse environments. I get excited working on projects with aspirational goals that bring value, challenge the status quo and push boundaries.Driving digitization efforts that improve efficiency is one of my core strengths. I love solving everyday problems and implementing solutions that transform business operations all while focusing on delighting the customer through human connection. - Delivered an ERP system across multiple Free Zone entities with 100% adoption rate- Successfully integrated our ERP system with the national economic register including seamless data migration.- Configured and implemented ZOHO CRM systems for organizations in the business setup industry, resulting in reduced customer time in the sales pipeline and increasing conversion rates through effective data organization and automation.What makes me unique is my commitment to personal growth and lifelong learning. I am always looking to acquire new knowledge, skills, and experiences. I am motivated by challenges and in making an impact to an organization that values innovation and embraces change.I enjoy meeting new people and building meaningful relationships. If you need help with managing projects, improving processes, driving change or simply want to talk jazz piano or cars, please feel free to reach out to me. Professional skills:Project Management | Process Optimization | Team Leadership | Change Management | CRM and ERP Systems | Stakeholder Management | Reports and Analytics | Performance Analysis | Project Management Methodologies | Training and Presentation
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Projects DirectorDxbme It SolutionsDubai, Ae -
Quality Assurance Team LeadEzms Jan 2024 - Jun 2024Dubain, United Arab Emirates -
Enterprise Resources Planning ConsultantEzms Aug 2022 - Jan 2024Dubai, United Arab EmiratesEZMS provides ERP services, offshore support, project management and business process optimization and automation solutions. Focused on serving free zone authorities and business setup advisory firms, we offer comprehensive services to streamline operations, reduce cost and enhance the customer experience of our clients.Key Achievements and Responsibilities🚀 Led implementation of the ERP system for multiple Free Zone entities with 100% adoption rate resulting in 50% increase in efficiency.🤝 Managed the integration of ERP system with the Ministry of Economy's national economic register.📊 Responsible for scoping, planning, execution, and delivery of client requirements.⏰ Managed and allocated resources to ensure project is on-time and meets success criteria.🔄 Conducted process mapping and re-engineering exercises to enhance business processes.🧑🏫 Mentored a team of onshore and offshore teams to ensure exceptional end-user support and consistently meet 95% SLA🤝 Built strong relationships with key stakeholders through consistent and transparent progress reporting.📈 Drove change management initiatives and facilitated a smooth transition process with minimal disruption to operations. -
Project CoordinatorCreative Zone Jun 2018 - Mar 2023Dubai, United Arab EmiratesCreative Zone is one of the largest business setup firms in the UAE with over 45,000 clients spanning across all seven Emirates. Offering business advisory and development services for aspiring entrepreneurs in the Mainland and Free Zone jurisdictions. Key Achievements and Responsibilities:✅ Successfully implemented a range of ZOHO applications focused on CRM with a 💯 adoption rate.📊 Created insightful reports to analyze KPI using ZOHO analytics across key departments (sales, finance, marketing, and operations).🤝 Collaborated with managing director and COO to work on projects to streamline business processes.🎯 Led planning and execution of employee engagement activities.🌟 Contributed to customer journey mapping and improving overall customer experience. -
Client Relationship ManagerCreative Zone Oct 2015 - Jun 2018Dubai, United Arab EmiratesKey Achievements and Responsibilities:🤝 Supported clients and channel partners with company registration and residence visa registration for investors and employees.🔗 Coordinated with government entities to obtain external approval and ensure compliance to all regulations.📊 Generated monthly and annual KPI reports such as lead generation, conversions, and gross profit metrics to drive data-driven performance.📁 Applied best practices for record management to organize and maintain the integrity of critical client information and processes.🚀 Enhanced application trackers for efficient monitoring and consistently meeting timeline achievements of 95%.⏰ Reduced activity research turnaround time by over 50%. -
Customer Service Team LeadConvergys Nov 2012 - Jul 2015Manila, National Capital Region, PhilippinesConvergys Philippines Services is an industry leader specializing in customer service outsourcing. Clients include communications, financial services, technology, retail, healthcare and government market firms. Key Achievements and Responsibilities:👥 Led and mentored teams of 15-20 customer service representatives for multiple lines of businesses to achieve and exceed internal and client KPIs.🤝 Collaborated with senior management to improve customer satisfaction by 30%.🎓 Conducted training sessions to enhance skills and adapt to process changes.⏰ Managed work schedules and overtime hours.🔎 Monitored and coached to apply industry best practices for improved service quality.
Yves Abante Education Details
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Registered Nursing/Registered Nurse
Frequently Asked Questions about Yves Abante
What company does Yves Abante work for?
Yves Abante works for Dxbme It Solutions
What is Yves Abante's role at the current company?
Yves Abante's current role is Projects Director.
What schools did Yves Abante attend?
Yves Abante attended Mapúa University.
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