Yves Bourdua Email & Phone Number

Canada

Région De Montréal, Canada

• Brought on to spearhead the turnaround and revitalization of the Montréal location of this BC based company. After one year, transitioned out of Montréal to manage the expansion of the NY brand and onboard new.
• Completed in depth assessments of the current operational setup in Montréal (ineffective location, lack of staff motivation, loss of customers) to determine activities required to turnaround location performance..
• Successfully restructured the office location, identified a new space/location for the business away from the warehouse, expanded brand awareness and onboarded new customers, and hired and trained new staff to deliver.

Sainte-Julie, Quebec, Canada

• Franchise Américaine de Réparation de Cellulaires Purchased franchise with the vision to expand to open other franchises in the sector. Spearheaded all operational activities from initial concept and planning to.
• Built the franchise location from the ground up, found a strong location, built a team from 0 to 5, and expanded brand awareness through advertising

Montreal, Canada Area

• Oversaw operational activities including client relations, financial management, and solution delivery to ensure point of sale software was built to seamlessly integrate with existing programs no matter the industry or.
• Achieved $15M+ in business sales (40% software and hardware sales, 60% professional services) and reached an average 15% annual business growth over the 20 years.
• Introduced a small ERP solution for retail clients including a POS system fully integrated with Backoffice.
• Achieved less than 8% staff turnover with 140+ employees and grew the team from 0 to 150, with the most significant growth between 2005 and 2015.
• Reached and maintained 98% customer retention (2500+).
• Implemented Microsoft Dynamics NAV 2013 ERP system, the first one ever installed.