Customer service representative performing an approximate six hundreds weekly inbound and outbound calls.Perform basic triage of all incoming customer calls to properly process orders.Collaborate with Sales department and Branch managers to process customer's orders and provided services.Use data driven resources to resolve customer complaints and appropriately respond to inquiries Use System Application Products software (SAP) to analyze customer's accounts.Use applicable software to run data reports in order to improve work processes.Complete multiple concurrent projects as assigned in timely manner.