• Lead mid-market and enterprise level clients on the effective integration of Workday RaaS report data via API and webhooks. • Guide company stakeholders on data mapping and classification between data assets. • Coordinate requirements scoping, high-level design, validation, and deployment of Greenhouse Recruiting SaaS hiring solution.• Facilitate discovery sessions, product overviews, trainings, and integration project meetings.

• Built and supported on-prem and AWS cloud hosted SaaS implementations for banking clients in the Americas. • Facilitated requirements gathering, analysis, configuration, custom development, testing, integration and training. • Debug and troubleshoot C#, SQL, Python and APIs to triage issues and mitigate application defects. • Collaborated with internal product, engineering, and infrastructure teams to execute permanent patches, hotfix improvements and product enhancements as per service level agreements.

• Develop and maintain applications using Microsoft C#, ASP.NET MVC, and Angular for the purpose of Credit Assessment, Loan Origination, and Risk Analytics.• Support User Acceptance Testing efforts for the functional requirements of Moody's Risk Foundation software• Assist in the development of financial dashboard reporting applications through the use of the QlikView Business Intelligence tool • Utilize SQL to create stored procedures, design custom data views, and define relationships for application data integration• Perform internal technical reviews for dashboard applications in development• Correspond directly with clients regarding application designs, specifications, requirements, and deployment

• Automated business processes for select financial institutions through the creation of logically defined workflows; complying with federal retail and wholesale FR Y-14Q/M regulatory reporting schedules.• Designed and created custom UIs with Hermes XML for end-users of Moody's Analytics software.• Performed User Acceptance Testing for the functional requirements of the Moody's RiskFoundation software solution.• Utilized PL/SQL to create and update tables in context data loads.• Composed documentation for software version upgrade and release.

• Assisted Enterprise Architects by updating specific areas of the Troux data repository for Enterprise Portfolio Management • Documented technical and operational information for the data stewardship and governance processes and entered the information into the internal Wiki for the Information Technology Department • Developed a survey to assess analytic tools and databases used throughout PSEG• Performed analysis on survey data sets for usage and implementation in corporate and IT strategies• Analyzed critical applications within the enterprise using ISO 22301 standards and compared results to the critical systems identified by the Business Impact Analysis (BIA) report developed by the Business Continuity area • Co-hosted “Open House” for the Innovation Lab that was attended by PSEG employees across the company to demonstrate multimedia equipment for high-tech presentations• Trained PSEG employees and executives on a weekly basis in the use of Innovation Lab equipment to enable multimedia presentations for their lines of business• Supported IT Technology Community of Interest, promoting areas of technical innovation throughout the enterprise• Coded and designed 5 wireframes for internal content display on the corporate digital signage system using AMX software

•Supported employees on Mac OSX and Windows 7/8 platforms as well as mobile OS (iOS, Android, Windows Phone) •Procured and maintained all office devices including laptops, printers, and network peripherals•Assisted in the configuration and migration of company email to Microsoft Exchange for all employees•Provided on-call remote desktop support

•Responsible for direct sales of Microsoft Windows merchandise •Organized training content for Best Buy employees and customers on Microsoft products and service offerings•Reached designated sales goals by adhering to company provided Performance Management Reports•Advocated the benefits of the Microsoft ecosystem through live product demonstration•Maintain an individual satisfactory score of 100% on the department’s customer service index

•Created, serviced, and closed all service tickets in the CRM system•Provided support for all Windows and Mac based machine hardware and software•Performed all repairs within Standard Operating Platform guidelines •Provided shadow training for new agents •Maintained an individual satisfactory score of 100% on the department’s customer service index