Yves Lafond Email & Phone Number

Federal Contract On Three Montreal Sites. (Confidential Organization)

Dominique Ducharme Building (Federal Government)

• Manage the daily operations in conformity with the building manager and federal laws and regulations.• I hold a Government of Canada security clearance level 2 (Secret).• Manage the site regular team (about 15 agents) in collaboration with the site Supervisor. • Process request for additional agents for projects, there is a lot of request from different project managers.• Manage schedules and time sheets daily.• Available 24/7 for immediate response in case of unforeseen circumstances / incidents.• Act as the Supervisor in his absence.

Montreal Trudeau Airport, Airport Patrol, Administration And Permit Office.

• Manage the daily operations of the APO in conformity with federal laws and regulations related to access control in Canadian airports.• I hold a Government of Canada security clearance level 2 (Secret).• I hold a transportation security clearance (Transports Canada).• Understand and document processes implying federal laws and regulations. (Highly regulated environment)• Understand and document all the processes.• Manage, coach and supervise a team of about 20 specialised agents.• See that all systems are available, functional and synchronised. Transports Canada secure transmission system, CATSA national RAIC emission system, local application for all safety elements and EBI- Honeywell access control systems.• Available 24/7 for immediate response in case of unforeseen circumstances / incidents.

Montréal-Est, Québec, Canada

Montréal-Est, Québec, Canada

Responsible of all fields related to Datacenter Security and Safety.• Manage all the security aspects of 2 High Security Datacenters (300,000 s.f.), access control, vms, cameras, fire protection, fire detection and alarm.• Manage 24/7 Security teams.• Designated Official for the Controlled Goods Program (DO).• Evaluate and periodically modify approaches, rules and procedures.• Perform technology watch for fire safety and security systems.• Manage facility physical security operations and access management.• Plan and manage construction projects for security systems and fire safety (sprinklers, VESDA, alarm) expansions.• Negotiate with suppliers. Evaluate their performance.• Plan the installation of new client security including deployment management of security systems specific to clients in access control, intrusion and cameras.• Ensure that people in the facilities respect the rules and Security procedures in place.• Train and keep people informed on an ongoing basis of appropriate good practices and behaviors• Participate in audits and maintain detailed site documentation for access control and video surveillance systems.• Perform frequent periodic checks to remain compliant with our certifications and SLAs.• Participate in the change management process for work permits.• Available 24/7 for immediate response in case of unforeseen circumstances / incidents.

Term of 4 months to manage a construction project of access control system, vms, cameras and fire detection.• Manage facility physical security operations and access management.• Manage installations physical security and access control.• Conduct an audit of the current system situation and support related security and construction records.• Plan and manage ongoing construction projects for fire safety and security systems (sprinklers, VESDA, alarm).• Negotiate with suppliers.

Montreal, Canada Area

Responsible of the aspects related to Datacenter infrastructures and operation of 2 major datacenters in Montreal.• Manage the daily operations of 2 primary datacenters (30,000 s.f.).• Manage a team of 24/7 technicians and Datacenter analyst.• Oversee that every UPS, CRAC units, generators and chiller are fully operational at all time.• Oversee physical security operations of the facilities and access cards emission.• Supervise the delivery of new services/products to clients (Cage architecture, fiber/copper cabling, cabinet and electricity)• Manage structured cabling operations (In house technicians or subcontractor)• Make sure that customers entering the facilities respect the rules and Security procedures.• Perform services audit and maintain accurate site documentation regarding electricity, cabinets, cages, private rooms and cooling equipment. • Review facilities maintenance tasks/MOPS. • Directly supervise some maintenances and construction projects.• Interagit avec plusieurs organisations, clients, fournisseurs, entrepreneurs et propriétaires d’édifices afin de fournir un haut niveau de satisfaction à notre clientèle.• Available 24/7 for immediate intervention regarding all unexpected situation/incident.

Responsible of special projects and process optimization within the division• Act as Company Security Officer (CSO) appointed to the Government of Canada for government contracts, obtaining Protected B Designated Organization Screening (DOS). Protected B Certification of a datacenter.• Actively participate in business development for government and large enterprises markets.• Assess and periodically change the approaches and procedures. • Member of the Data Centers Planning, Operations and Governance Committee.• Perform technology watch for all operations. • Manage the deployment of several projects including: a NORTEL/AVAYA telephone system, a recovery center, implementation of physical security in operational areas of datacenters, parts stores and 24/7 work areas in the headquarters.• Carry over for absent directors in the areas of Sales, Deployment and commissioning, Customer service and the position of Vice President of Operations.• Work with various law enforcement and intelligence agencies from different jurisdictions and different countries.• Investigate cases of unauthorized use of services, various monetary fraud and breach of trust.

Responsible for Customer experience• Lead a group of multicultural and multidisciplinary teams (Customer service, Retention/loyalty, Technical support, systems administration, Customer experience Training, Fraud and abuse team) totaling nearly 100 employees.• Operational management and call center quality monitoring services 24/7.• Member of the Data Centers Planning, Operations and Governance Committee.• Ensure the operational management of the Call Center and ensure the quality of customer service.• Reorganize the work strategy of teams. (efficiency gain of 20%).• Intervene directly with clients in complex cases. • Deploy and optimize procedures for audits of fraud attempts.

Responsible of inside sales and account managers (10 employees) • Ensure the motivation of the team to exceed the goals of net sales.• Leading the employees in order to develop their skills, set goals and maintain revenue growth.• Member of the Data Centers Planning, Operations and Governance Committee.• Act as an expert for Colocation products.• Exceeded monthly targets on 12 occasions over 15 months, set several monthly records, despite a slowdown in the global economy during this period.

Responsible of all colocation major accounts.• Conduct market development through a strategy of active participation in several Shows (GTEC Exhibition of IT, etc.)., Conferences and business meetings. The results allowed a jump in sales of 1.5M to 21M in 4 years.• Overcoming personal monthly targets 41 times over a period of 43 months.• Expert in sale of advanced colocation solutions.• Act as a consultant with clients in the strategic planning of the relocation of their IT infrastructure in our centers.• Conduct sales consulting for advanced and complex server solutions • Develop business relationships with clients in business acquisitions and ensure their retention in the transfer of activities in our infrastructure.

Responsible for maintaining the clicshop.com application and acting as consultant for some clients.• Maintain an e-commerce application, multilingual and multi-currency, with more than 25,000 ASP files on a Microsoft platform including SQL Server.• Act as an expert in websites programming for corporate clients.• Manage webhosting infrastructure projects.• Negotiate with providers of colocation and dedicated servers.• Perform the complete transfer of a server room from Quebec to a colocated infrastructure in a Montreal datacenter.

• Respond to emergency medical calls, provide advanced paramedical care to people and ensure their evacuation to a hospital appropriate to their condition.

Esg

Comptabilité de gestion

Entrapass Corporate Edition

Formation logiciel

Acs, Programmer-Analyst