Yves Vanderlinden personal email
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Yves Vanderlinden, owner of YVC.nu is your expert for business consulting, coaching, interim management and recruitment with a focus on Sales, Operations and systems.For 24 years internationally, he has successfully "commissioned" companies and management teams to be established and or optimised, from sales to production and efficiency, he is at home in all markets.Yves is broadly deployable but certainly also has a reputation for delving very quickly into your challenges.His biggest recent achievement is in the position of Deputy General Director at Connect4U in Genk, a sales growth from 400K 3 years ago to 2 mlj. euro turnover this year. He also supervises ERP implementations and gives, with consistent positive feedback, sales and management workshops.With Yves around the table, you will immediately receive insight, leads and inspiration.Owner of YVCwww.yvc.nu> I manage, coach, consult or recruit for the growth of your Business.Owner of PureSaffraan®www.puresaffraan.com www.facebook.com/puresaffraandotcom > I produce and sell the Highest Quality Saffron - Charity in a Business Model. (Orphanage project support)Summary:- 24 years of allround Contactcenter management.- Passion for People; Behavior management.- Strong in Operational Excellence.- Financial management.- Sales all the Way!- Technical background - ERP / CRM / Electro-Mechanics / PLC programmingLanguages, Dutch, German, French, English and Arabic.How you experience me:- People manager pur sang.- Thorough.- On-orthodox.- Fun!- Strategic thinking.- Motivator-Coach.- Visionaire.- Strong communication skills.- Bigger picture & Eye for details.- Realist.
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Co-Founder CcoAuctioneerMaasmechelen, Be -
EigenaarSmiles Aqua Mar 2024 - PresentDakhla, Dakhla-Oued Ed-Dahab, MarokkoProductie van Mosselen
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EigenaarYvc - Yves Vanderlinden May 2023 - PresentMaasmechelen, Vlaanderen, Belgiëwww.yvc.nu -
EigenaarPuresaffraan Jan 2017 - PresentMaasmechelen Mechelen-Aan-De-Maas, Vlaanderen, BelgiëDelivering 's worlds best Saffron by cultivating ourselves in Morocco throughout respect of organic protocol processes. International export B2C and B2B.www.puresaffraan.com www.facebook.com/puresaffraandotcom www.instagram.com/instagram -
Adjunct Algemeen DirecteurConnect4U Apr 2023 - Dec 2023Genk, Vlaanderen, BelgiëSales & Service expertise, prospectie, klantenservice, fieldsales & Digital Marketing. -
Business Development ManagerConnect4U Jan 2020 - Apr 2023GenkConnect4U omzet jaarlijks verdubbelen middels Acquisitie en Farming. ✅Nieuwe diensten bedenken, ook aan Partnerzijde. ✅Operationele en financiële processen optimaliseren. ✅ -
BestuurslidUnizo Genk May 2022 - Dec 2023Genk, Vlaanderen, BelgiëLokale dossierbehartiging en ondernemers verbinden! -
BestuurslidVoka - Kamer Van Koophandel Limburg Aug 2021 - Dec 2023Hasselt, Vlaanderen, BelgiëBestuurslid van Sales netwerkgroep "Voka Combined" met een focus op educatie en motivatie voor sales verantwoordelijken die op zichzelf staan. -
Business Unit ManagerTeleperformance Oct 2013 - Dec 2019Maastricht, Limburg, NetherlandsCustomer Service Management for Telenet. Successfully improved esat and Csat together with a new and developed team of quality and supervisor colleagues. Since Aug. '14 also managing Customer service of worlds number one sport retail supplier through e-support, adidas. Achieved new records in CSAT for the Netherlands consistently (+90%). Since 2015 Orange Belgium project implementation., build up team from scratch to +80Fte. Achieved top 3 Csat results and consistently for above target sales achievements.Since 2018 Ziggo Netherlands, enriching customer service value by improving sales through service - ongoing.Besides being mentor for new potentials becoming a manager/supervisor/teamleader. -
Manager OperationsVodafoneziggo Oct 2011 - Oct 2013Achieved a smooth transformed of the Back office from old school to semi automated production inclusive blending set up to support first line call production at peak moments. Core focus on Optimal Customer Satisfaction through managing our Net Promotor Score and achieved new records against the Dutch benchmarkings for Telecom contact center NPS results.. Manage Customer Service team "Use"(front contact), 12 Teamcoaches, 200 agents, within all other customer live cycle units. -
Debiteuren Contactcenter ManagerInkasso Unie B.V. Aug 2010 - Aug 2011EindovenIncrease the value of the contact center through sales expansion and new records in CSAT performance as also increased credit debt collection efficiency. Breaking old culture and laying the foundation for 2011 perfomance management and client satisfaction. Design and roll out of a "year action plan" while managing daily operations. -
Contactcenter ManagerSoleo Groep Oct 2006 - Aug 2010Achieved consistent top position in salesresults and by doing this rewarded with extra inbound sales activities. Start up contactcenter from scratch up to 200 employees. Set up outbound, inbound and ebound projects. Set up quality, hiring, training processes.Managing 6 supervisors, 2 back office, 1 IT manager and 1 HR manager.Responsible for all costs, revenue and profitmargins. -
Customer Service ManagerIdt Corporation Aug 2005 - Sep 2006Start up contactcenter both customer services, acquisition and retention. Set up all customer care processes such as provisioning, billing, credit control and mailling. Monthly fly over to London to report and copy excisting processes towards Netherlands operation. -
Contactcenter ManagerWengage Apr 2003 - Jul 2005Set up contactcenter in Belgium from scratch up to 200 employees running the customer service and acquisition projects. Inhouse partnership with second large energyprovider "Luminus".Managing 8 supervisors, 2 quality control supervisors, 1 HR manager, 1IT manager and 1 projectmanager. -
Operations Manager / Pan Europeen Project Manager Start Up TeamTranscom Worldwide Feb 2000 - Mar 2003Start up 3 contactcenters, 1 in Eindhoven (Netherlands), 1 in Casablanca (Morocco) and 1 in Groningen (Netherlands).First position as supervisors, second position as pan-europeen projectmanager of start-up team and third position as operational manager.
Yves Vanderlinden Skills
Yves Vanderlinden Education Details
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People Management -
BhvFirst Aid -
Copc - High Performance ManagementHigh Performance Management -
Transcom World Class Customer ServiceTranscom World Class Customer Service -
Coaching For Improved WorkperformanceHbo -
Contact Center ManagementTranscom Worldwide Acadamy -
Financial ManagementHbo -
Electro Mecanics Hbo+Elektro-Mechanica
Frequently Asked Questions about Yves Vanderlinden
What company does Yves Vanderlinden work for?
Yves Vanderlinden works for Auctioneer
What is Yves Vanderlinden's role at the current company?
Yves Vanderlinden's current role is Co-Founder CCO.
What is Yves Vanderlinden's email address?
Yves Vanderlinden's email address is yv****@****ail.com
What schools did Yves Vanderlinden attend?
Yves Vanderlinden attended Universiteit Maastricht, The Lean Six Sigma Company, Bhv, Copc - High Performance Management, Transcom World Class Customer Service, Coaching For Improved Workperformance, Contact Center Management, Financial Management, Electro Mecanics Hbo+.
What are some of Yves Vanderlinden's interests?
Yves Vanderlinden has interest in Social Services, New Technology, Children, Travelling, Politics, Environment, Education, Management Training, Poverty Alleviation, Science And Technology.
What skills is Yves Vanderlinden known for?
Yves Vanderlinden has skills like Management, Call Centers, Coaching, Customer Service, Performance Management, Telecommunications, Sales Management, People Management, Contact Centers, Dutch, Outsourcing, Leadership.
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Yves Vanderlinden
Rijkevorsel -
yves vanderlinden
Belgium -
yves vanderlinden
Belgium1space.be -
Yves Vanderlinden
Belgium
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