Yves Vanderlinden

Yves Vanderlinden Email and Phone Number

Co-Founder CCO @ Auctioneer
Maasmechelen, BE
Yves Vanderlinden's Location
Maasmechelen, Flemish Region, Belgium, Belgium
Yves Vanderlinden's Contact Details

Yves Vanderlinden personal email

About Yves Vanderlinden

Yves Vanderlinden, owner of YVC.nu is your expert for business consulting, coaching, interim management and recruitment with a focus on Sales, Operations and systems.For 24 years internationally, he has successfully "commissioned" companies and management teams to be established and or optimised, from sales to production and efficiency, he is at home in all markets.Yves is broadly deployable but certainly also has a reputation for delving very quickly into your challenges.His biggest recent achievement is in the position of Deputy General Director at Connect4U in Genk, a sales growth from 400K 3 years ago to 2 mlj. euro turnover this year. He also supervises ERP implementations and gives, with consistent positive feedback, sales and management workshops.With Yves around the table, you will immediately receive insight, leads and inspiration.Owner of YVCwww.yvc.nu> I manage, coach, consult or recruit for the growth of your Business.Owner of PureSaffraan®www.puresaffraan.com www.facebook.com/puresaffraandotcom > I produce and sell the Highest Quality Saffron - Charity in a Business Model. (Orphanage project support)Summary:- 24 years of allround Contactcenter management.- Passion for People; Behavior management.- Strong in Operational Excellence.- Financial management.- Sales all the Way!- Technical background - ERP / CRM / Electro-Mechanics / PLC programmingLanguages, Dutch, German, French, English and Arabic.How you experience me:- People manager pur sang.- Thorough.- On-orthodox.- Fun!- Strategic thinking.- Motivator-Coach.- Visionaire.- Strong communication skills.- Bigger picture & Eye for details.- Realist.

Yves Vanderlinden's Current Company Details
Auctioneer

Auctioneer

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Co-Founder CCO
Maasmechelen, BE
Employees:
13
Yves Vanderlinden Work Experience Details
  • Auctioneer
    Co-Founder Cco
    Auctioneer
    Maasmechelen, Be
  • Smiles Aqua
    Eigenaar
    Smiles Aqua Mar 2024 - Present
    Dakhla, Dakhla-Oued Ed-Dahab, Marokko
    Productie van Mosselen
  • Yvc - Yves Vanderlinden
    Eigenaar
    Yvc - Yves Vanderlinden May 2023 - Present
    Maasmechelen, Vlaanderen, België
    www.yvc.nu
  • Puresaffraan
    Eigenaar
    Puresaffraan Jan 2017 - Present
    Maasmechelen Mechelen-Aan-De-Maas, Vlaanderen, België
    Delivering 's worlds best Saffron by cultivating ourselves in Morocco throughout respect of organic protocol processes. International export B2C and B2B.www.puresaffraan.com www.facebook.com/puresaffraandotcom www.instagram.com/instagram
  • Connect4U
    Adjunct Algemeen Directeur
    Connect4U Apr 2023 - Dec 2023
    Genk, Vlaanderen, België
    Sales & Service expertise, prospectie, klantenservice, fieldsales & Digital Marketing.
  • Connect4U
    Business Development Manager
    Connect4U Jan 2020 - Apr 2023
    Genk
    Connect4U omzet jaarlijks verdubbelen middels Acquisitie en Farming. ✅Nieuwe diensten bedenken, ook aan Partnerzijde. ✅Operationele en financiële processen optimaliseren. ✅
  • Unizo Genk
    Bestuurslid
    Unizo Genk May 2022 - Dec 2023
    Genk, Vlaanderen, België
    Lokale dossierbehartiging en ondernemers verbinden!
  • Voka - Kamer Van Koophandel Limburg
    Bestuurslid
    Voka - Kamer Van Koophandel Limburg Aug 2021 - Dec 2023
    Hasselt, Vlaanderen, België
    Bestuurslid van Sales netwerkgroep "Voka Combined" met een focus op educatie en motivatie voor sales verantwoordelijken die op zichzelf staan.
  • Teleperformance
    Business Unit Manager
    Teleperformance Oct 2013 - Dec 2019
    Maastricht, Limburg, Netherlands
    Customer Service Management for Telenet. Successfully improved esat and Csat together with a new and developed team of quality and supervisor colleagues. Since Aug. '14 also managing Customer service of worlds number one sport retail supplier through e-support, adidas. Achieved new records in CSAT for the Netherlands consistently (+90%). Since 2015 Orange Belgium project implementation., build up team from scratch to +80Fte. Achieved top 3 Csat results and consistently for above target sales achievements.Since 2018 Ziggo Netherlands, enriching customer service value by improving sales through service - ongoing.Besides being mentor for new potentials becoming a manager/supervisor/teamleader.
  • Vodafoneziggo
    Manager Operations
    Vodafoneziggo Oct 2011 - Oct 2013
    Achieved a smooth transformed of the Back office from old school to semi automated production inclusive blending set up to support first line call production at peak moments. Core focus on Optimal Customer Satisfaction through managing our Net Promotor Score and achieved new records against the Dutch benchmarkings for Telecom contact center NPS results.. Manage Customer Service team "Use"(front contact), 12 Teamcoaches, 200 agents, within all other customer live cycle units.
  • Inkasso Unie B.V.
    Debiteuren Contactcenter Manager
    Inkasso Unie B.V. Aug 2010 - Aug 2011
    Eindoven
    Increase the value of the contact center through sales expansion and new records in CSAT performance as also increased credit debt collection efficiency. Breaking old culture and laying the foundation for 2011 perfomance management and client satisfaction. Design and roll out of a "year action plan" while managing daily operations.
  • Soleo Groep
    Contactcenter Manager
    Soleo Groep Oct 2006 - Aug 2010
    Achieved consistent top position in salesresults and by doing this rewarded with extra inbound sales activities. Start up contactcenter from scratch up to 200 employees. Set up outbound, inbound and ebound projects. Set up quality, hiring, training processes.Managing 6 supervisors, 2 back office, 1 IT manager and 1 HR manager.Responsible for all costs, revenue and profitmargins.
  • Idt Corporation
    Customer Service Manager
    Idt Corporation Aug 2005 - Sep 2006
    Start up contactcenter both customer services, acquisition and retention. Set up all customer care processes such as provisioning, billing, credit control and mailling. Monthly fly over to London to report and copy excisting processes towards Netherlands operation.
  • Wengage
    Contactcenter Manager
    Wengage Apr 2003 - Jul 2005
    Set up contactcenter in Belgium from scratch up to 200 employees running the customer service and acquisition projects. Inhouse partnership with second large energyprovider "Luminus".Managing 8 supervisors, 2 quality control supervisors, 1 HR manager, 1IT manager and 1 projectmanager.
  • Transcom Worldwide
    Operations Manager / Pan Europeen Project Manager Start Up Team
    Transcom Worldwide Feb 2000 - Mar 2003
    Start up 3 contactcenters, 1 in Eindhoven (Netherlands), 1 in Casablanca (Morocco) and 1 in Groningen (Netherlands).First position as supervisors, second position as pan-europeen projectmanager of start-up team and third position as operational manager.

Yves Vanderlinden Skills

Management Call Centers Coaching Customer Service Performance Management Telecommunications Sales Management People Management Contact Centers Dutch Outsourcing Leadership Customer Satisfaction Strategy Negotiation Management Consulting Recruiting Customer Retention Start Ups Human Resources French German Technical Management Technology Management

Yves Vanderlinden Education Details

  • Bhv
    Bhv
    First Aid
  • Copc - High Performance Management
    Copc - High Performance Management
    High Performance Management
  • Transcom World Class Customer Service
    Transcom World Class Customer Service
    Transcom World Class Customer Service
  • Coaching For Improved Workperformance
    Coaching For Improved Workperformance
    Hbo
  • Contact Center Management
    Contact Center Management
    Transcom Worldwide Acadamy
  • Financial Management
    Financial Management
    Hbo
  • Electro Mecanics Hbo+
    Electro Mecanics Hbo+
    Elektro-Mechanica

Frequently Asked Questions about Yves Vanderlinden

What company does Yves Vanderlinden work for?

Yves Vanderlinden works for Auctioneer

What is Yves Vanderlinden's role at the current company?

Yves Vanderlinden's current role is Co-Founder CCO.

What is Yves Vanderlinden's email address?

Yves Vanderlinden's email address is yv****@****ail.com

What schools did Yves Vanderlinden attend?

Yves Vanderlinden attended Universiteit Maastricht, The Lean Six Sigma Company, Bhv, Copc - High Performance Management, Transcom World Class Customer Service, Coaching For Improved Workperformance, Contact Center Management, Financial Management, Electro Mecanics Hbo+.

What are some of Yves Vanderlinden's interests?

Yves Vanderlinden has interest in Social Services, New Technology, Children, Travelling, Politics, Environment, Education, Management Training, Poverty Alleviation, Science And Technology.

What skills is Yves Vanderlinden known for?

Yves Vanderlinden has skills like Management, Call Centers, Coaching, Customer Service, Performance Management, Telecommunications, Sales Management, People Management, Contact Centers, Dutch, Outsourcing, Leadership.

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