• Spearheaded the oversight of data integrations between employee profiles, and payroll systems, meticulously rectifying discrepancies such as inaccuracies in job locations, compensation figures and union codes.• Served as a primary point of contact, addressing inquiries from managers, HR Business partners, and recruiters. Offering expert guidance on processes and procedures related to onboarding, transfers, and promotions. • Managed the accurate input and monitoring of employee changes, encompassing direct deposits, withholdings, and leave of absences, demonstrating strict attention to detail to ensure seamless payroll processing and timely payment disbursement.• Delivered comprehensive training sessions on various systems, processes, and HR-related topics to diverse teams, impacting over twenty individuals across four teams, fostering proficiency and enhancing operational efficiency.• Conducted rigorous audits of data change requests to uphold adherence to company policies, as well as state and federal employment laws, ensuring compliance and mitigating potential risks.• Provided invaluable assistance to the payroll department, addressing issues related to missing pay or inaccuracies in pay calculations, facilitating timely resolution and fostering payroll accuracy and reliability.

• Facilitated consistent communication with employees, delivering crucial COVID-19 leave information including return-to-work protocols, testing procedures, and payment details, fostering transparency and ensuring adherence to company policies.• Managed comprehensive records of employee leave of absence across five regions, demonstrating attention to detail and organizational skills to maintain accurate and up-to-date information.• Enforced the company's return-to-work protocols to uphold a safe and healthy work environment, implementing proactive measures and providing guidance to employees to mitigate risks and ensure compliance with safety standards.• Provided vital leave and vaccination statistics to local HR Administrators, contributing to the development and execution of company-wide vaccination campaigns, fostering employee engagement, and promoting health and wellness initiatives.

• Leveraged UltiPro (HR Information System/HRIS) extensively to conduct various employee record maintenance tasks, encompassing employee verification, new hire onboarding, organizational changes, and terminations, displaying proficiency in HR technology systems and data management.• Implemented enhancements to the employment eligibility verification process by proactively investigating and resolving system-related obstacles, resulting in a significant reduction of processing time by 75%, demonstrating problem-solving skills and a commitment to process improvement.• Provided additional support by offering part-time coverage at the front desk, addressing inquiries and concerns from walk-in employees, highlighting adaptability and customer service skills to ensure a positive employee experience.

• Conducted comprehensive research on benefit coverage for patient families, ensuring thorough understanding and minimizing the risk of unexpected costs, showcasing attention to detail and commitment to client satisfaction.• Managed the submission and tracking of authorizations for patients' medical services, overseeing the process from initiation to completion to ensure timely and accurate service delivery, demonstrating strong organizational and follow-up skills.• Advocated for patients by preparing and submitting appeals to insurance companies for denied services, leveraging persuasive communication and analytical abilities to navigate complex insurance processes and achieve favorable outcomes.

• Employed Electronic Medical Record (EMR) software proficiently to monitor and manage denied medical claims, showing adeptness in utilizing technology to track and address claim issues effectively.• Demonstrated expertise in medical billing codes, particularly ICD-10, to successfully resolve denied CMS 1500 claims, achieving an impressive approval rate of 90%• Collaborated with a diverse range of insurance carriers, including Medicare, Medicaid, Tricare, VA, and other government and commercial entities, to prepare and submit appeals for denied claims, displaying strong communication skills and a comprehensive understanding of insurance processes.