Relied upon to uphold a consistent level of productivity and customer satisfaction while creating memorable experiences in a high pressure, high volume environment. Aided in the creation of guidelines for proper opening procedures/checklists to maintain bar cleanliness, opening and closing registers, accurate cash/credit card handling operations. Peer-trained new bartenders and bar assistants in areas of; product knowledge, customer interaction, rewards programs, POS and Cummins system usage, cash handling and balancing

Efficiently set up and served parties of up to 30 people (separately billed) as well as banquet events for up to 300 people. Accurately prepared bills and completed debit/credit card and cash transactions. Fostered repeat clientele by building relationships through enhancing guests’ experiences, providing consistent, well-timed, professional service. Requested by management, butlers, and bartenders in Talon Club to serve high-end clientele.

Responsible for Day-shift/Opening Bartending and Night-shift/Closing Expediter positionsBartender -Serviced tables outside of bar area, making drinks for entire dining establishmentOpened bar and maintained appropriate stock levels of garnishes and mixes to minimize wasteOperated cash register and accurately completed end of shift cash outsLead Expediter-Utilized exceptional organization, coordination and communication during high stress situationsEnsured all kitchen orders are prepared in a timely manner and according to menu and customers specificationsFinalize the presentation of the plateDirect and help wait staff who are delivering or need help delivering completed orders

Produced, proofread, and distributed contracts for new and existing clientele. Assisted Island Manager and Owners with multiple properties, traveled to numerous cities and islands in Hawai’i hiring Operations Managers and staff. Created hiring packets for employees to send to corporate office, maintaining paperwork deadlines for all Operations Managers to turn in monthly. Streamlined and organized all filing systems on Oahu.

ACCOUNTING REPRESENTATIVEData entryType and mail invoices for luau shows and lounges on multiple islandsReorganized and streamlined files and filing systemsRECEPTIONISTAnswer phone/ transfer appropriatelyDistribute paychecksGreet guests Take meeting minutesLEI GREETERGreet all guests boarding the Norwegian Cruise LineWorked with Duty-Free Shopping Center in Hawaii for samples/modeling