Ad Ops Coordinator II (Copy and Content Management) 6/2018-Present Demonstrate self-reliance of trafficking high-volume, high-grossing, complex video and display advertising campaign copy instructions and creative at a consistently high-accuracy rate for national, multi-market, internal marketing and affiliate lines of business. Research, report and match national/enterprise business copy instructions to received advertising content. Manage advertising copy dashboard to ensure compliance with the organization and network legal and creative guidelines. Provide expected high level of accuracy for national/enterprise advertising copy processing to avoid high client/revenue impact and legal compliance within political business.  Provide expertise, field questions, advise, and regularly communicate with partner departments to resolve issues and deliver superior customer experience, including but not limited to: missing or unclear copy/content advertising campaign requirements or anticipating issues based on client/campaign trends. Correct data entry errors by escalating to the appropriate parties after completing all background research. Collaborate with team and leaders to create enhancements in automation and workflow efficiencies. Manage and monitor deadlines and service level agreements (SLAs). Follow up, communication and resolution of content issues. Handle exception clients with late arriving content and procedures. Work on special projects as assigned, including but not limited to advertising copy application for high value/dollar/revenue clients. Analyze and reconcile logs

Ad Ops Coordinator II (Fulfillment) 11/2017-6/2018 Run recon/oversell report and post to Sharepoint for Fulfillment and Campaign Management to access.  Reconcile spots that did not air from the day before by dropping them or matching them to logs. Drop oversell from current day’s date. Run Dropped Spots Report and post to Sharepoint Frontload future schedules to maximize inventory usage Complete mid-day and end-of-day checks to ensure all processes are being completed in a timely manner and to avoid errors that could negatively impact the client Perform same-day resends, if needed. Schedule high-value programming with the assistance of SET tool, to ensure that clients with reservations in high-value programs are scheduled  Update traffic workflow to ensure other teams are aware of what tasks have been completed Run Dynamic Scheduler to automatically place spots in the system at 1pm Check schedules after Dynamic Scheduler is completed to make sure all spots are placed Send out finalized schedules by 4:30 deadline.  Performed senior duties when the team’s senior was out of the office Thoroughly work schedules to ensure that inventory is maximized and the most revenue possible has been placed in schedules before sending finalized files.  Willing to work on weekends, when the business requires extra help

Office Administrator 03/2011-11/2017 Print new online reservation, create file folder, and distribute to agents.  Monitor inquiries mailbox and answer general inquiries from passengers via phone or email. Inform passengers of upcoming deadlines for travel requirements (travel documents due or missing, upcoming final payment, or reminder to obtain documents such as visas) Prepare letters to the consulate for passengers to obtain visas.  Schedule team meetings and maintain team time off/vacation calendar Update or create spreadsheets that contain required passenger data (passenger names, DOB, address, passport information, etc) Send passengers their invoices, when needed. Prepare and send confirmation/welcome packets for new reservations.  Working with Operations Department to verify documents for accuracy, when needed.