Yvette King Email and Phone Number

o Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.o Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.o Completes release of information requests including retrieving patient medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.o Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.o Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.o Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.o Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information

Acts as lead to contract security, school detectives, school police/school resource officers, security technicians, security staff, communications dispatchers, security hall/bus monitors and/or other law enforcement personnel ensuring smooth work flow and coverage in the absence of an employeeOperates personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepares, transcribes, composes, types, edits and distribute agendas and minutes of meetings, proofreads all correspondence and checks for spelling and grammatical errorsAct as lead to other staff ensuring smooth workflow, coverage of a position in absence of employee, and assists in interpreting policies, procedures, and processes and clarifies as appropriateDevelops processes and procedures, and recommends implementation for the effective management of the department and communicates work direction and guidance to staff at various levels and obtains, compiles, organizes, and prepares information and data for various reports, meetings/board agendas. Ensures information packages are complete and meet guidelines for submittalProcess applications for potential employees and assist new hires with the application process by checking for completeness and accuracy of informationSend daily reports to executive staff members the team and other members of the departmentMake travel arrangements including accommodations, rental cars, and airline reservations; Reviews expense reports for completeness/submits for reimbursementMaintain department training and employee files for all employees and other training center attendeesCoordinates special administrative project as assigned to include assigning work, providing project information, giving guidance in support of project objectives, and prepares final report

Responsible for managing Video Interpreter schedules. Evaluate schedule and workflow to identify opportunities for improvement and communicate this to the VRS Regional Operations Manager and VRS Center Director/Manager. Provide feedback, analysis, and suggestions for call-center personnel decisions.  Maintain accurate interpreter availability lists. Track requests for time off including vacation and personal leave request to ensure coverage. Assist in scheduling new hires for training with the VRS Center Manager/Trainer. Monitor schedule changes and new trainee schedules, and brief and provide documentation to VRS Center Director and Manager/Trainer regarding same.. Complete all HR administrative tasks including employee relations, new hire orientation paperwork and special projects. Analyze center operational stats – track and accurately measure individual interpreter and center productivity, and prepare presentations and present to management teams regarding same. Verify payroll and correct discrepancies Communicate schedule changes with the VRS Center Director and Manager; resolving scheduling & payroll issues Communicate with the VRS Regional Operations Manager and Center Director/Manager regarding call-center employee issues, efficiencies, and other ideas and recommendations.  Arrange working VRS Interpreter and Trainee accommodations and transportation. Other duties as assigned by the VRS Regional Operations Manager.

 Effectively worked with others to reach a resolution using customer feedback to develop and improve customer service policies Support contracting lifecycle strategy from contract development through contract closure Tracks and monitors contract pipeline revenue using web-based tools, supported purchase order payment and receipt via external customer web tools Handled customers with the help of telephone, email, letter and face to face Proficient using Microsoft Office Suite, daily use of Outlook, Excel, and Word Successfully supported 3 field managers (virtual team) scheduling and facilitating web meetings, maintained multiple calendars, created weekly reports in Excel, Imported and Exported data between various MS applications to produce useable reporting.  Ensures compliance with contracts and subcontracts  Created and shared meeting agendas and supporting documents via SharePoint and Communicator weekly Complete weekly/monthly contractor and subcontract invoicing and billing Effectively utilized MS Communicator 90% for daily communication with internal and external team members Proven success leading business development efforts, expanding customer base, and increasing revenue potential within the organization Communicates with internal customers, Commercial customers and Microsoft Partners to ensure proper execution of contract and subcontract negotiation and administration and close-out strategy

 Project analyst working with a team of 25, including developers, designers, multi-media specialists, usability architects, and content producers. Directed efforts in a prioritized manner to ensure this and a series of other projects met milestones Gather task lists, priorities and schedules for other projects that have interdependencies with the main project Interpret that data to derive meaningful conclusions about project performance Prepare forecasts for future project performance Developed feedback or complaints procedures for organizations Analyze what-if scenarios to identify potential opportunities and/or risks Working knowledge of Agile Methodology. Facilitated and taught Agile methodology estimating sessions If some analyses need to be automated by a software developer, work with that developer to specify, and then test, those new reports Solid background in requirements analysis, planning, developing standards and implementing documentation projects. Draft presentations about the project for various audiences, up to and including executive management

Analyst – Asset Protection Business with Sales, Merchandising teams, Asset Protection group, to facilitate communication for successful project launches Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.  Have good written and oral English skill  Held post-launch review meetings to revisit project strengths and liabilities, and to build out better processes for future projects. Team building and wrap-up continued up to this point.Business Analyst – Merchandising Operations Created training materials and facilitated training classes on new applications and business processes – Travel to other office/cities as needed including business partners. Performed quality assurance testing on new retail merchandising application In depth knowledge of the software development life cycle and documentation development life cycle. Strong process orientation demonstrated by the ability to implement and improve documentation process and quality. Experience with Six Sigma processes and methodology Requirements analysis, planning, scheduling, devising standards, developing, reviewing/editing documentation. Implementing and measuring process improvementsSupervisor – Merchandising Data Entry Excellent managerial abilities. Good command over oral and written. Strong communication skill with variety of professionals, staff and client. Prepared weekly Progress Reports and maintained relevant records. Supervised 8 people in the staff.