Yvette Liddington Email and Phone Number
Yvette Liddington's Location
Christchurch Metropolitan Area, New Zealand, New Zealand
Yvette Liddington's Contact Details
Yvette Liddington work email
- Valid
- Valid
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Yvette Liddington personal email
n/a
About Yvette Liddington
Dynamic and results-driven professional with a robust background in IT service management, strategic leadership, and customer success. Proven track record of driving operational excellence, managing high-performing teams, and building strong stakeholder relationships. Skilled in ITIL frameworks and adept at delivering innovative solutions in fast-paced environments.
Yvette Liddington's Current Company Details
Yvette Liddington Work Experience Details
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Customer Experience And Delivery Lead - Data CentresSpark New Zealand Sep 2024 - PresentAuckland, Auckland, Nz
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Gm Technology & Customer (Acting)Ccl Jun 2024 - Sep 2024Christchurch, NzActing GM for the Technology and Customer Department, reporting to the CEO, I am responsible for Internal Security & Governance, Data Centre Operations, Enterprise Architecture and Customer Experience and Data Insights.• Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.• Set strategic vision and goals including metrics to meet organisation OKR's.• Lead development of roadmaps to align initiatives to strategic goals.• Lead the migration project to move our ITSM tool from Autotask to ServiceNow. This included migrating 800+ customers and 400+ users across to the new system and development of new integrations to ensure minimal impact to billing and SLA's• Lead through a significant organisational change programme impacting significant number of people. -
Domain Chapter Lead (Head Of) Information SystemsCcl Aug 2022 - Sep 2024Christchurch, NzReporting to the GM Technology & Customer I was responsible for managing the internal Information Systems teams supporting all internal systems and people within the CCL business.Key Achievements:• Set strategic goals, and ensured the smooth operation of the Information System teams, consisting of level 1-3 technical specialists and architects.• Managed a corporate IT budget, ensuring fiscal responsibility while enabling technological advancements.• Provided leadership to IT leaders and specialists, fostering a culture of continuous learning and improvement.• Supervised the technical operation of core business systems, ensuring optimal performance and security.• Monitored industry trends to discover opportunities for technological improvements and innovation.• Led the design, planning and execution of a major systems integration project to merge core M365 productivity tools and applications with Spark Business Group. This project migrated 600 internal users from a CCL M365 tenancy & COE laptop image to a Spark M365 tenancy and COE image, enabling greater collaboration and improving employee engagement by 12%. The project consisted of a project team of approx 20 technical specialists across both CCL and Spark.
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Manager Digital Service OperationsChristchurch City Council Jan 2020 - Aug 2022Christchurch, Canterbury, NzReporting to the CIO, my role is responsible for strategic leadership of the Digital Service Operations and Programmes, across the Council IT Infrastructure and IT Operational Support services. I am responsible for leading the establishment and delivery of Councils Digital Workplace programme, and infrastructure and networks renewals programmesKey Achievements• Developed stronger vendor management by building relationships with vendors which lead to the achievement of significant operational savings across key contracts• Lead a team change proposal for the IT Operations team as part of a wider IT Unit restructure to setup a new IT Operations team in preparation for modern service management• Key involvement and service owner in two significant programmes of work, Data Network Upgrade and Modern Workplace, including RFP development and selection process -
Delivery ManagerUniversity Of Canterbury Jul 2019 - Jan 2020Christchurch, Canterbury, NzReporting to the University of Canterbury CIO, my role as ITS Delivery Manager was to provide strategic leadership support to the CIO and wider ITS team. I was responsible for leading a large team of Delivery Leads and self-managing product teams whose key focus is partnering with Business Owners across the organisation to deliver technologies that support and enable business value.Key Achievements:• Developed a rapport and turned around one of the key stakeholders who had previously seen ITS and its support in a negative light.• Began negotiations with a key vendor to extend Managed Services to better support the University enterprise systems. -
Bis Service Delivery ManagerPegasus Health Oct 2014 - Jul 2019Christchurch, Canterbury, NzI was responsible for ensuring excellence in service delivery to the Pegasus Health internal and external customers utilising our IT services as well as ensuring service uptake in line with budget expectations.My role included all aspects of managing a service delivery team including establishing best practice processes and procedures based on the ITIL best practice framework.Key Achievements:• Implemented new Enterprise IT Service Management tool, Assyst, including writing the business case and gaining board approval, ensuring business requirements gathering, implementation, testing and training of staff.• Developed best practice processes based on ITIL including organising ITIL simulation workshops for all BIS staff• Key involvement and Service Owner for large Patient Management System rollout project for Canterbury practices including establishing support team. -
Support Services ManagerTait Communications Mar 2011 - Oct 2014Christchurch, Canterbury, NzAs the Support Services Manager for Tait Communications I was responsible for ensuring excellence in service delivery to Tait customers across the Asia Pacific region. My role involved managing teams of highly technical customer support engineers who provide technical support to the Asia Pacific customers of Tait’s varied products and solutions. These customers included New Zealand Police, St John Ambulance, Telstra Australia and Country Fire Authority among others.My role included all aspects of managing a service delivery team including setting up Service Desk operations based on the ITIL best practice framework to provide the first point of contact for our customers in the APAC regions. As well as managing a service delivery team to achieve defined SLA’s for our customers I was involved in defining and negotiating new KPI’s and SLA’s with our customers. -
Service Desk ManagerTalent2 Dec 2009 - Mar 2011Sydney, Nsw, AuTalent2 Ltd won the opportunity to implement a fully managed service for the Ministry of Education Payroll. As the Service Desk Manager, I was employed to establish the new Service Desk to be the first point of contact for the service. The Service Desk was to be responsible for logging and tracking all incidents and service requests from the education sector, which includes 2600 schools across New Zealand.I was responsible for implementing all systems and procedures as well as staffing the Service Desk to ensure it met the required service level targets set by the Ministry of Education. I was also heavily involved in the business requirements aspects of the project during my time at Talent2Unfortunately the project go live was delayed by a considerable amount of time and there was a change to move the Service Desk operation to Wellington. -
Customer Support ManagerPayglobal Sep 2007 - Dec 2009Sydney, Nsw, AuAs the Customer Support Manager for PayGlobal Ltd I was responsible for managing a high performance Support Team, providing multi-tiered support to a Global client base across New Zealand, Australia, Fiji, Japan, and the United Kingdom.Reporting to the PayGlobal Executive I was accountable for ensuring all Incidents and Problems were resolved within the prescribed Service Level Agreements whilst providing support, coaching and personal development to the Service Desk team.I was also responsible for client relationship management of approximately 60 clients -
Help Desk Team LeaderChristchurch City Council 2005 - 2007Christchurch, Canterbury, NzAs the Customer Services Team Leader for the Information Management and Communications Technology Unit (IM&CT) at Christchurch City Council (CCC) I was responsible for the provision of proactive and robust 1st and 2nd level customer support and services to all users of the Council systems. The key focus of my role was the management of a team of skilled IT staff performing support for a range of applications. I managed the operation of the Customer Services and Service Desk to ensure that high quality, consistent, timely and effective customer service was being delivered at the first point of contact.
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Technical Support Team LeaderUnisys Aug 2000 - Oct 2004Blue Bell, Pennsylvania, UsHeld a number of roles at Unisys over 4 years, all contributing to the support of ACCTechnical Support Team Leader – ACC Engagement (Feb 2004)Desktop Support Team Leader – ACC Engagement (Mar 2002)Desktop Support Engineer – ACC Engagement (Nov 2000)
Yvette Liddington Skills
Team Leadership
Service Delivery
Itil
It Service Management
Business Analysis
Team Management
Requirements Analysis
Leadership
Customer Service
Integration
Telecommunications
Troubleshooting
Business Process
Software Documentation
Testing
Customer Relations
Incident Management
Salesforce.com
Staff Mgmt
Report Writing
Staff Management
Customer Relationship Management
Yvette Liddington Education Details
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Christchurch PolytechIt
Frequently Asked Questions about Yvette Liddington
What company does Yvette Liddington work for?
Yvette Liddington works for Spark New Zealand
What is Yvette Liddington's role at the current company?
Yvette Liddington's current role is Leading Customer Experience and Delivery in Data Centres at Spark NZ.
What is Yvette Liddington's email address?
Yvette Liddington's email address is y.****@****t.co.nz
What schools did Yvette Liddington attend?
Yvette Liddington attended Christchurch Polytech.
What are some of Yvette Liddington's interests?
Yvette Liddington has interest in Travelling, Family Time, Running, Socialising.
What skills is Yvette Liddington known for?
Yvette Liddington has skills like Team Leadership, Service Delivery, Itil, It Service Management, Business Analysis, Team Management, Requirements Analysis, Leadership, Customer Service, Integration, Telecommunications, Troubleshooting.
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