Yvette Littlejohn Email & Phone Number

Sydney, Australia

Managing a large team of frontline agents and operational support employees, responsible for developing and embedding training programs aligned to group diversity & inclusion goals, driving a customer centric mindset while adhering to risk appetite and delivering operational efficiency across a hybrid workforce. Key highlights: delivering significant.

Sydney, Australia

Responsible for developing & delivering customer experience strategy. This included the future state member experience & customer listening program, enhancing the loyalty proposition and developing an organisational wide, cohesive approach to retention.Key highlights; Redesigning the customer lifecycle framework and launching a market leading customer.

Sydney, Australia

With large budget management, responsible for re-imagining the early tenure customer experience to build a lifecycle management approach within the onboarding journey, and executing service based and mandatory communication for Consumer, Small Business and Enterprise customers. Key highlights: Delivering over $1M in savings via program optimisations and.

Sydney

Responsible for developing and implementing insight-based, customer centric marketing programs across the mobility portfolio that delivered more than significant revenue uplift. Key highlights: launching new capability to enable real time trigger based marketing for the Pre-paid category and winning two ADMA awards for data strategy and email marketing.

Sydney, Australia

Developed and implemented insight-based, customer centric marketing programs across the consumer portfolio facilitating an change in approach to insights led, trigger based marketing.Key highlights: implementing a proactive retention approach that decreased churn by 50%.