Yvette Mcclinton Email and Phone Number

Provides case management services according to CPS policy and procedures to include home visits, legal proceedings, enter documentation into CAPSS as required in a timely and accurate mannerPlans and executes case work activities to facilitate safety, permanence, and well-being of children who have experienced abuse and/or neglectPromptly and professionally answers all incoming calls, voicemails, emails and faxes to ensure concerns are identified and addressed

Posted open positions, assisted in recruitment process, screened candidates, evaluated and recommend applicants for interview to hiring managersParticipated in interviews (in-person and by phone) with candidates as required and assisted staff members identify qualified candidates for the position Implemented and created human resource policy, procedures and structuresPlanned and executed direct mail campaign in 2018 for collection efforts of HOA current and past fees totaling $249,019.57 resulting in six hundred letters mailed per yearPlanned and executed direct mail campaign in 2018 for collection efforts of HOA current and past fees totaling $249,019.57 resulting in six hundred letters mailed per yearRecruited, hired, trained staff, evaluated employee performance, and recommended or initiated promotions, transfers, and disciplinary actions Completed background checks, motor vehicle checks, and drug screens Maintained all employee and applicant documentation as required by Harbison Community AssociationAssisted with bank deposits of $1,000+ and reconciled payroll bi-weeklyLocated homeowners using databases and sent statements of delinquencies to homeownerHeaded meetings with home owners to negotiate payment arrangements of overdue accounts and generated reports for managementCollected payments on past due home owner association fees, set up repayment plans and record new terms of commitment to repay debtRetained accurate homeowner information including phone numbers and addressesProcessed Certified Letters, filed Liens, Judgments and SettlementsReported satisfied debts to the proper court and purge records if debt has been satisfied

Greeted each patron with prompt, friendly customer serviceAnswered each call with excellent phone etiquetteExecuted floor moves and merchandising based on seasonal changes, business needs and trends ensuring merchandise was correctly priced and displayed Participated, created and supported in store events related to new product launching and seasonal events to promote growth for the business brand Maintained daily appointment calendars, daily cash drawer, processed new inventory, matched PO to inventory managed lay-away, made nightly deposits and key holder

Created new hire recruiting plans, conducted interviews by phone/in-person and completed new hire orientationsActed as liaison with potential new hires; evaluated skills required for various job assignments and filled open positions in an effective and timely mannerDeveloped relationships with both internal and external clients to ensure staffing goals were achievedExceeded monthly goals on a consistent basis increasing repeat customer count by 40% and increasing store revenue by 20% for 3 yearsProficient at manual and computerized scheduling, bookkeeping, ordering supplies and equipment inventoryUnderstood customer concerns about hair care needs by providing clients with a variety of services to improve physical appearance Participated in monthly/yearly campaigning for Locks of Love and The Children’s Miracle NetworkRecruited, trained, counseled, developed new stylists while implementing and enforcing laws and policies.

Managed daily accounts totaling over $100,000,000 dollars by processing 500 invoices daily while meeting supervisory deadlines. Processed and communicated billing information to vendors, handled collection issues including pricing to generate invoices for customer accounts while maintaining customer confidentiality Updated and maintained record of expenditures Ensured all payments were made in accordance with company policyResolved payment discrepancies and disputes