Yvette R. Email and Phone Number

- Effectively answered inquiries from the residents of Sproul Hall through phone and email communications. - Assisted in the preparation and organization of Resident Assistant duty sheets, ensuring easy access and a streamlined workflow for the entire team.- Manage incoming and outgoing mail, effectively handling office correspondence and maintaining awell-organized system for documentation and paperwork.

- Demonstrated robust payroll management skills by gathering timesheets and calculating employees’ hours (including overtime and wait time pay) to produce final paychecks.- Effectively managed administrative tasks for the Rides department by archiving training certificates and maintenance documents.- Provided my previous guest service experience to the Admission department by assisting in managing the phone line and covering shifts in the Guest Service office during periods of… Show more - Demonstrated robust payroll management skills by gathering timesheets and calculating employees’ hours (including overtime and wait time pay) to produce final paychecks.- Effectively managed administrative tasks for the Rides department by archiving training certificates and maintenance documents.- Provided my previous guest service experience to the Admission department by assisting in managing the phone line and covering shifts in the Guest Service office during periods of understaffing Show less

- Demonstrated strong conflict resolution skills by resolving guests’ concerns and complaints in a timely and effective manner.- Ensured high levels of customer satisfaction by consistently providing friendly and helpful interaction.- Effectively managed communication with customers by answering phone calls, responding to emails, and addressing in-person inquiries in a professional manner.

- Collected local news articles into weekly newsletters to inform the office staff of recent events in the district.- Compiled an excel sheet of California Senate bills such as foster youth, education, and mental health, which was utilized by office staff to advise Senator Becker of potential legislation to support.- Research top policy concerns for Latino voters within district 13 and presented the findings to prominent Latino politicians and leaders in the greater south Bay Area.

As a Public Policy School Intern, I participated in FACCC's week of action and attended legislative visits with our local state representatives to advocate for community college students. Throughout the year, I researched local policies and issues facing the California Community Colleges, such as education funding, public safety, mental health, and many more. I also handled administrative work like managing the program’s email accounts and scheduling meetings with the legislator’s… Show more As a Public Policy School Intern, I participated in FACCC's week of action and attended legislative visits with our local state representatives to advocate for community college students. Throughout the year, I researched local policies and issues facing the California Community Colleges, such as education funding, public safety, mental health, and many more. I also handled administrative work like managing the program’s email accounts and scheduling meetings with the legislator’s office staff.Additionally, the PPS team creates student coalitions to engage in tasks like:- Making public comments at the State Assembly Higher Education Committee meetings.- Attending the FACCC A&P conference and legislative round tables meetings.- Creating a federal legislative portfolio & scheduling meetings with our congressional representatives. Show less

As a Government and Politics tutor, I engaged in weekly group and individual tutoring for political science courses. I tracked students’ processes on a document and reported back to my supervisor and professors. Additionally, I attended training and development courses to improve service offerings.

During my time at Mentors@DeAnza, I advise and aid first-year De Anza students in academic preparation for the college transfer process. I organized one-on-one meetings with my mentees to ensure they were acclimating to the De Anza community and updated them with opportunities available to them on campus.