Developed a plan to run a successful home bakery that caters to special events, corporate catering, and local markets. Created, planned, and executed business while growing exponentially in local markets. Created, maintained, and managed online retail website that sells exclusive bakery items for holidays and special events. Created and executed content on all social media platforms to promote and convert to clients.

Managed a team of 8 sales operation specialists that supported all of North America and Canada. Responsibilities included, scheduling hourly employees, delegating duties, hiring new employees, developing and facilitating training materials. Proactively organized and facilitated weekly meetings to uphold company morale and drive productivity. Assisted in developing multiple programs, including Tesla’s buyback happiness guarantee. Responsible for providing confidential and accurate reporting at… Show more Managed a team of 8 sales operation specialists that supported all of North America and Canada. Responsibilities included, scheduling hourly employees, delegating duties, hiring new employees, developing and facilitating training materials. Proactively organized and facilitated weekly meetings to uphold company morale and drive productivity. Assisted in developing multiple programs, including Tesla’s buyback happiness guarantee. Responsible for providing confidential and accurate reporting at the CEO, VP, and Director level. Managed accuracy of revenue recognition for all sales and deliveries each quarter. Worked closely with Finance, Sales, Delivery, Remarketing, Registration and IT departments to guarantee the completion of daily activities and reporting, such as customer cancellations, refunds, changes in factory building, transfer of ownership for resale, program automation, and delivery checklists. Show less

- Managed finance related tasks under the order operations branch. - Worked with Re-marketing team to design operations for the success of the program

- Focused on program and project management as needed to automate and improve processes. - Worked directly with different teams and departments on implementing automation for time consuming jobs as production and manufacturing increased for all vehicles.- Focused on developing process for all internal systems once Tesla started accepting trade-in vehicles.- Managed the requirements for all avenues in which deliveries would be recognized for revenue each quarter. - Worked with… Show more - Focused on program and project management as needed to automate and improve processes. - Worked directly with different teams and departments on implementing automation for time consuming jobs as production and manufacturing increased for all vehicles.- Focused on developing process for all internal systems once Tesla started accepting trade-in vehicles.- Managed the requirements for all avenues in which deliveries would be recognized for revenue each quarter. - Worked with Service in helping navigate policy for the addition and removal of service plans throughout all networks. Show less

- Processed day to day Salesforce tasks such as customer cancellations, refund management, verified signatures to ensure revenue recognition. - Received, documented, and filed confidential delivery paperwork once delivery process was completed. - Worked closely with IT to implement improvements and streamline manual processes.- Audited completed deliveries for accuracy to ensure all revenue tasks have been completed before approving vehicles for registration. - Escalated… Show more - Processed day to day Salesforce tasks such as customer cancellations, refund management, verified signatures to ensure revenue recognition. - Received, documented, and filed confidential delivery paperwork once delivery process was completed. - Worked closely with IT to implement improvements and streamline manual processes.- Audited completed deliveries for accuracy to ensure all revenue tasks have been completed before approving vehicles for registration. - Escalated discrepancies for any orders under risk of cancellation to avoid delays in manufacturing and shipping. Show less

Worked directly for the CEO and VP of Sales processing orders, detailed quotes, purchase orders, proofreading, organized weekly meetings, managed a calendar of events while providing customer service and resolving technical issues to all current and potential clientsManaged relationships, communicated with high profile clients and was responsible for all major accounts worldwide including wholesale buyers in Denmark, South Africa, London and ThailandAnswered a high volume of… Show more Worked directly for the CEO and VP of Sales processing orders, detailed quotes, purchase orders, proofreading, organized weekly meetings, managed a calendar of events while providing customer service and resolving technical issues to all current and potential clientsManaged relationships, communicated with high profile clients and was responsible for all major accounts worldwide including wholesale buyers in Denmark, South Africa, London and ThailandAnswered a high volume of calls and emails on behalf of the CEO regarding quality, process of remanufactured machines, discounted package pricing and technical issuesResponsible for a 30% increase in sales after taking over accounts in Mexico, Spain, Venezuela and various Latin MarketsManaged complex customer requests, provided great customer support and implemented strategies to expedite shipments thereby maintaining customer satisfactionWorked closely with operation and shipping managers to organize and deliver products, including RMA’s and special orders which helped increase revenueReceived new visitors, provided company tours, addressed any inquiries about the company and was responsible for hosting guestsCreated itinerary and managed travel arrangements for as many as 15 people simultaneously on a regular basis Show less