Yvette Redd Email & Phone Number

Baltimore, Maryland Area

• Responsible for generating reports for the Eligibility Determinations Division on a weekly, and monthly basis. • Responsible for resetting passwords, getting new employees user names and passwords for their computers. • Assigning duties to other employees• Responsible for updating and maintaining employees computers when needed• Also responsible for generating the paperwork to get new employees into the computer for the first time. • Also responsible for training employees on special projects when

6 St. Paul

It Technical Support department

Baltimore, Maryland Area

• Responsible for determining eligibility for the enrollment of applicants into the Maryland Health Connection • Responsible for achieving a goal of completing 20 applications a day. • Also responsible for follow up telephone inquiries to discuss the benefits of the plan or enrollment issues. • Special projects to resolve computer issues and backlog items

Oversee and provided accurate and timely renewals for the group department. Worked effectively with strategic partners to increase sales production and retain in-force business. Prepared open enrollment materials, webinars and refresher materials for brokers. Served as the primary liaison between insurance companies and priority brokers. Marketed new and existing insurance products by preparing executive proposals and illustrating competitive data. Provided monthly excel renewal reports to directors. Assisted brokers and members with any billing and claims issues. Trained brokers and human resource personnel on Carefirst online enrollment system. Trained new hires on Carefirst products and Carefirst renewal process. Provided client resolution and communication for escalated issues. Provided claims assistance and administration for all group lines of coverage. Provided implementation support on both large and small groups.

I processed the primary adult care program applications enroll members in the program.

Bachelor Of Science (Bs), Hotel, Motel, And Restaurant Management

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program