Yvette Tanner Email & Phone Number

• Owned Android and iOS testing as a QA Analyst II at Airvet
• Maintained test plans and tailored specifically for Android and iOS applications
• Identify, document, and verify bugs on mobile platforms.

• Collaborate with cross-functional teams to understand and implement project requirements for Airvet's telehealth platform.
• Design and execute detailed test plans and cases for web portals and mobile applications
• Conduct manual testing to identify and document defects, working closely with developers to reproduce and verify reported issues.
• Participate in test case reviews, contribute to process improvement, and perform regression testing for stability after code changes.

• As part of the product team, I worked weekly with PMs, data analysts, and designers. I created technical documents to help product team initiatives. This includes:
• Building internal and external SOPs for our new and existing products/partnerships
• Crafting training guidelines for the 1000+ relief veterinarians in our network
• Creating marketing materials in Figma to be used for the Sales, Onboarding, Support, and Customer Success Management teamsI also helped to pinpoint problem areas that are impacting the user experience, including:
• Delivering data-backed reports to company leadership team on a weekly basis to highlight wins and losses within our product
• Performing a monthly and quarterly review of network veterinarians to enforce guidelines and best practices

Pasadena, California, United States

• Transitioned our Support Team into HubSpot
• Built internal training for Support agents, including new scripting, SOPs, and recorded assets
• Developed a new ticketing system in HubSpot and created a website chatbot to assist partner support tickets
• Established reporting to track and codify partner requests, and analyzed these results alongside the product team to help identify areas for improvement

Pasadena, California

• Executed the training and education of new and existing partners in the human health and veterinary industries
• Validated account information for underwriting and onboarding, hosted webinars for healthcare staff members, and built resources to share for partner success
• Facilitated retention initiatives to support enterprise partnerships

Riverside, CA

• Assisted residents with lock-outs, recreational equipment, and information about the campus
• Aided professional staff in management of emergency, crisis, and critical situations
• Performed general office duties, distribute mail, answer phone calls, and maintain resident files
• Provided walking tours of UCR residential communities while answering guest questions

Riverside, California

• Collaborated with supervisors on a cloud-based app to shift the application process for 800+city volunteers from paper to a computer system
• Designed and tested a variety of user interfaces, evaluating the effectiveness of the program
• Created job aids to assist all parties (volunteers, hiring managers, HR) with the learning process
• Hosted training sessions with other hiring managers to demonstrate the new program

Claremont, CA

• Utilized Adobe Photoshop for design flyers and online graphics used for marketing purposes
• Composed a company newsletter on a monthly basis
• Used online programs to create promotional videos to advertise the company's goals, products, and services
• Managed social media platforms including Facebook, Instagram, Twitter, Pinterest, and Tumblr; posted engaging and/or relevant content to gain followers and customers
• Cold-calling: contacted businesses who have never heard of Mangus in order to establish a professional relationship
• Warm-calls: retained clients who have done business with Mangus through check-in calls, gathered feedback and relayed any requests to the team

• Oversaw the social media strategy for the company to ensure its online presence aligned with the company’s brand
• Designed engaging content to advertise the company off of the internet (i.e. flyers and ad pages)
• Coordinated outreach projects to inform clients about upcoming company events

UCR Athletics

• Present at athletic events and awards ceremonies at UCR

Riverside, California

• Served as Historian for my pledge class during the Fall of 2016.
• Took photos and videos
• Created a slideshow video and scrapbook documenting events that took place during the pledge process.

Bachelor Of Arts - Ba, Public Policy (Policy Institutions And Processes / Economic Policy)

Activities and Societies: Environmental Science Club, Alpha Phi Omega

Education record